Tracy Pullen
Warren,RI
Summary
Medical professional bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
28
28
years of professional experience
Work History
Medical Assistant
Gi Alliance
Providence, RI
01.2021 - Current
- Assisted healthcare providers with patient examinations and procedures, ensuring optimal patient care.
- Managed patient scheduling and follow-up appointments to enhance operational efficiency.
- Conducted vital signs assessments and documented patient information accurately in electronic health records.
- Educated patients on treatment plans and medication usage effectively to improve compliance.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Administrative Secretary
University Gastroenterology
Portsmouth, RI
05.2016 - 12.2020
- Processed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Used EMR to schedule appointments for doctor visits and procedures.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
Medical Receptionist, Nurse Coordinator
Prima Care Inc.
Fall River, MA
01.2014 - 05.2016
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Maintained electronic health records, ensuring compliance with privacy regulations and data accuracy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Streamlined office communication by effectively coordinating between doctors and nurses.
Head Teller
Columbus Credit Union
Warren, RI
05.1998 - 12.2005
- Supervised daily operations of teller functions, ensuring compliance with policies and regulations.
- Trained and mentored new tellers on customer service best practices and operational procedures.
- Oversaw cash handling processes, maintaining accuracy and security in all transactions.
- Implemented process improvements that enhanced workflow efficiency within the teller department.
- Resolved customer inquiries and complaints, fostering positive relationships and retention.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Recognized and prevented fraudulent activities and suspicious transactions.
Education
Associate of Science - Medical Assisting
Bristol Community College
Fall River, MASkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Referral coordination
- Interpersonal relationship building
- Multi-line phone systems
- Proficiency in medical management systems
- File maintenance
- Data entry efficiency
- Medical office equipment usage
- Medical terminology proficiency
- EMR / EHR
Timeline
Medical Assistant
Gi Alliance
01.2021 - Current
Medical Administrative Secretary
University Gastroenterology
05.2016 - 12.2020
Medical Receptionist, Nurse Coordinator
Prima Care Inc.
01.2014 - 05.2016
Head Teller
Columbus Credit Union
05.1998 - 12.2005
Associate of Science - Medical Assisting
Bristol Community College