Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Purcell

Schererville,IN

Summary

Dynamic leader with a proven track record at Ulta Beauty, adept in cross-functional teamwork and customer relations. Excelled in fostering collaborative environments, enhancing team performance by 30%, and driving business development through strategic partnerships. Skilled in staff education and conflict mediation, consistently achieving and surpassing sales goals.

Overview

30
30
years of professional experience

Work History

Experience Manager

Ulta Beauty
06.2021 - Current
  • Align company objectives with individual goals, fostering a collaborative environment that prioritizes teamwork and collective success.
  • Conduct regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
  • Respond to customer requests, offering excellent support and tailored recommendations to address needs.
  • Increase efficiency and performance by monitoring team member productivity and providing feedback.
  • Establish strategic partnerships with external vendors, broadening service offerings while maintaining quality standards.

Hairstylist/Marketing Coordinator

Navii Salon Spa
05.2019 - 06.2021
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Processed payments, entering sales in register for prompt customer service.
  • Answered phone calls and emails to schedule client appointments.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Used social media platforms to promote salon and services.

Store Manager

Cosmoprof North America
04.2016 - 05.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted in recruiting, hiring and training of team members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Cosmetology Instructor

Don Roberts School of Hair Design
01.2012 - 05.2016
  • Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
  • Planned both theory and practical lessons for 40 students.
  • Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
  • Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.

Education

Bachelor of Science - Organizational Management

Purdue University
West Lafayette, IN
11-2026

Skills

  • Cross-functional teamwork
  • Sales and upselling
  • Customer relations
  • Relationship building
  • Business development
  • Teamwork and collaboration
  • Staff education and training
  • POS systems and ordering platforms
  • Policies and procedures adherence
  • Understanding customer needs
  • Conflict mediation
  • Employee coaching

Timeline

Experience Manager

Ulta Beauty
06.2021 - Current

Hairstylist/Marketing Coordinator

Navii Salon Spa
05.2019 - 06.2021

Store Manager

Cosmoprof North America
04.2016 - 05.2019

Cosmetology Instructor

Don Roberts School of Hair Design
01.2012 - 05.2016

Bachelor of Science - Organizational Management

Purdue University

Similar Profiles

CREATE PROFILE
Tracy Purcell