Tracy Raper
Spring Hope,NC
Summary
Dynamic professional with a proven track record in child caregiving and administrative support, notably at Jill Meza and Wake County Human Services. Excelled in creating safe and engaging environments for children, demonstrating exceptional patience and understanding. Streamlined office efficiency through meticulous schedule management and data entry, enhancing operational workflows.
Overview
31
31
years of professional experience
Work History
Child Caregiver
Jill Meza
Knightdale, NC
10.2020 - 09.2024
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
- Introduced children to educational games and activities to boost learning.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Encouraged children's emotional and social development.
- Assisted in potty training and toilet hygiene.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Implemented daily routines and activities to stimulate and engage children.
- Read stories, sang songs and facilitated creative play.
- Monitored children's activities to verify safety and wellbeing.
- Assisted in potty training and other daily hygiene activities to support child development.
- Developed age-appropriate activities and crafts to engage children.
- Provided emotional support and guidance to children during difficult times.
- Worked with children to develop good cognitive, physical and language skills.
- Commuted daily for drop off and pick up for school aged children
Office Administrative Assistant
Floors To Go By John Raper
Raleigh, NC
04.2014 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Liaised between clients and vendors and maintained effective lines of communication.
- Utilized Quikbooks for invoicing, accounts recieved, accounts payable, banking, filing sales tax, etc.
Administrative Assistant
Wake County Human Services
Zebulon, NC
01.1994 - 09.2003
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Elementary Education
Southeastern Freewill Baptist Bible College
Wendell, NCSkills
- Patience and understanding
- CPR training
- Cleaning and sanitizing
- Hygiene and Cleanliness
- Activity Planning
- Household Chores Assistance
- Age-Appropriate Activities
- Diaper changing
- Positive Reinforcement
- Schedule Management
- Outdoor Play Supervision
- Meal Preparation
- Motor Skills Development
- Social and academic development
- Social Skills Teaching
- Light Housekeeping
- Child Safety Awareness
- Behavior Modeling
- Potty Training Assistance
- Transportation and Driving
- Allergy awareness
- Safety awareness
- Child Supervision
- Personal Hygiene Assistance
- Behavior management techniques
- Safety understanding
- Childcare
- Toilet training
- Friendly and Respectful
- Infant Care and Feeding
- Epi-Pen use
Timeline
Child Caregiver
Jill Meza
10.2020 - 09.2024
Office Administrative Assistant
Floors To Go By John Raper
04.2014 - 03.2020
Administrative Assistant
Wake County Human Services
01.1994 - 09.2003
Elementary Education
Southeastern Freewill Baptist Bible College