Open To Work
Tracy Ross
South Beloit,IL
Work Preference
Summary
Results-driven Assistant Manager with expertise in optimizing store operations and training employees. Strong background in cash management and compliance, fostering a clean environment that enhances customer experience. Skilled in conflict resolution and team collaboration, contributing to operational efficiency and positive customer interactions.
Overview
17
17
years of professional experience
Work History
Cashier
Blain's Farm & Fleet
Rockton, IL
08.2021 - 11.2022
- Processed customer transactions at the register with attention to speed and accuracy.
- Ensured cleanliness and organization of checkout area to enhance customer experience.
- Provided excellent customer service, addressing issues with professionalism.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members on cash register operation and customer service best practices.
- Followed company security procedures for handling large sums of money.
Assistant Manager
Dollar General
South Beloit, Illinois
06.2021 - 08.2021
- Managed cash drawer, ensuring accurate cash handling procedures.
- Provided excellent customer service, addressing issues with professionalism.
- Streamlined inventory management by restocking shelves to ensure product availability.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Restocked store shelves with products to maintain inventory levels and enhance customer experience.
- Assisted customers in locating specific products, addressing questions, and providing tailored product advice.
- Ensured cleanliness of checkout area, enhancing customer experience and operational efficiency.
Dietary Aide
Fair Oaks Rehabilitation Center
South Beloit, Illinois
11.2020 - 03.2021
- Prepared meals according to dietary guidelines and resident preferences, contributing to personalized nutrition.
- Delivered meals to residents, maintaining proper presentation and temperature for optimal dining experience.
- Maintained cleanliness of kitchen and dining areas following health regulations.
- Collaborated with nursing staff to effectively address dietary restrictions and individual resident needs.
- Stocked food supplies and assisted with inventory management in the kitchen.
- Supported kitchen staff during busy service hours, enhancing workflow efficiency.
- Participated in training sessions on food safety and sanitation practices regularly.
- Set up trays and food service carts to deliver food to residents.
- Served food and snacks according to planned menu and patients' diet orders.
- Maintained a safe working environment by following all safety protocols.
- Followed dietary procedures in accordance with established policies.
- Treated patients and team members with dignity and respect.
Assistant Manager
Dollar General
Beloit, Wisconsin
07.2017 - 07.2019
- Assisted in daily store operations and maintained inventory levels.
- Trained new employees on store policies and customer service standards.
- Coordinated merchandise displays to boost product visibility and drive sales.
- Managed cash handling procedures and ensured accurate register operations.
- Supported management in scheduling staff to meet operational needs.
- Resolved customer inquiries and complaints effectively and professionally.
- Monitored store cleanliness and organized stock areas for efficiency.
- Implemented loss prevention strategies to safeguard store assets and reduce inventory loss.
- Guided and supported junior staff on daily tasks to enhance team effectiveness and meet objectives.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cashier
Speedway Gas Station
Beloit, Wisconsin
05.2008 - 07.2014
- Processed customer transactions efficiently at the register.
- Managed cash drawer with precise cash handling procedures, ensuring accuracy.
- Handled customer returns and exchanges in accordance with store policy.
- Delivered outstanding customer service, resolving issues professionally.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise regularly.
- Assisted customers in locating products, addressing inquiries, and providing product recommendations.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Packer
Frito Lay
Beloit, Wisconsin
07.2005 - 09.2007
- Packaged products according to specifications and adhered to labeling requirements.
- Operated packaging machinery to package snack products for optimal throughput.
- Inspected products for quality and ensured compliance with safety standards.
- Implemented process improvements that streamlined packing operations and minimized material waste.
- Monitored inventory levels and reported shortages to management to ensure uninterrupted production.
- Notified team leader promptly about product discrepancies and equipment issues.
- Collaborated with team members to maintain a clean and organized workspace.
Education
Associate of Applied Science - Human Resources Management
Rasmussen College
Lake Elmo, MN09-2025
GED -
Blackhawk Technical College
Janesville, WI06-2008
Skills
- Cash handling
- Credit card processing
- Money handling
- Inventory management
- Customer service
- Time management
- Clear communication
- Conflict resolution
- Employee training
- Project management
- Clear communication
- Money handling
Timeline
Cashier
Blain's Farm & Fleet
08.2021 - 11.2022
Assistant Manager
Dollar General
06.2021 - 08.2021
Dietary Aide
Fair Oaks Rehabilitation Center
11.2020 - 03.2021
Assistant Manager
Dollar General
07.2017 - 07.2019
Cashier
Speedway Gas Station
05.2008 - 07.2014
Packer
Frito Lay
07.2005 - 09.2007
Associate of Applied Science - Human Resources Management
Rasmussen College
GED -
Blackhawk Technical College