Tracy Sandia Samarow
Schenectady
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Tax Information Aide
Department of Taxation and Finance
01.2024 - Current
- Conducted research on complex tax issues, providing detailed reports and recommendations for resolution.
- Assisted taxpayers with questions about return status, Audit notice and Account Adjustment notices.
- Maintained detailed records of all client interactions to ensure continuity of service over time.
- Delivered exceptional customer service through clear communication of complex tax concepts, fostering trust among clients.
Customer Experience Coordinator
TJX Marshalls
08.2021 - 04.2024
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
Stylist
David's Bridal
10.2018 - 02.2020
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
Teacher
Ministry Of Education
02.2012 - 07.2015
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Associate of Applied Science - Business Administration
SUNY Schenectady
Schenectady, NY04-2026
High School Diploma -
JC Chandisingh Secondary
Guyana11-2011
Skills
- Microsoft office
- Typing
Timeline
Tax Information Aide
Department of Taxation and Finance
01.2024 - Current
Customer Experience Coordinator
TJX Marshalls
08.2021 - 04.2024
Stylist
David's Bridal
10.2018 - 02.2020
Teacher
Ministry Of Education
02.2012 - 07.2015
Associate of Applied Science - Business Administration
SUNY Schenectady
High School Diploma -
JC Chandisingh Secondary
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