Tracy Smith
Anchorage,AK
Summary
Diverse leadership and management skills including: team building and development, planning, organizing and implementing of start-up and shutdown, safety culture establishment and follow-through, collaborative project management, emotional intelligence, problem solving through effective communication and support, recruiting and training, international hiring and business partner relations, development and support of company ideals and objectives.
Overview
23
23
years of professional experience
Work History
General Manager
Kenai Princess Lodge & McKinley Chalet Resort
- Achieve successful results through the leadership and guidance of the management team
- Leverage individual strengths among team to improve education and understanding of business systems throughout organization
- Establish and develop procedures and policies in line with company standards
- Support team cohesion and collaboration to produce results
- Foster positive company culture through inclusion and communication
- Coordinate and collaborate with corporate teams to develop and promote the story of the destination for guests and team members
- Share the excitement and energy of the constant growth and change of the Alaska experience
- Manage and report on operational budget and daily operations, including employee relations, HR, IT.
International Hiring Coordinator
- Develop, grow and solidify the successful affiliation with external partners, increasing by 300% through researching, initiating and maintaining relationships
- Manage growth of program by over 200% hired
- Coordinate with committee to develop and improve learning tools and resources
- Outline and implement processes and procedures in accordance with business guidelines
- Communicate with 14 operating divisions to outline and organize requests annually.
General Manager
Mt. McKinley Princess & Copper River Princess Lodges
10.2013 - Current
- Lead and manage full-time and seasonal teams
- Assist in the recruiting, onboarding and training of seasonal team members
- Maintain fiscally responsible operations while instilling safety and service culture.
Rooms Division Manager, Administrative Manager
Copper River Princess Lodge
01.2006 - Current
- Manage hotel services and accounting/HR operations
- Recruit, hire and train seasonal team
- Supervise team to ensure delivery of high quality customer service
- Support seasonal team through regular communication and coaching
- Develop training materials and programs
- Lead service program, continually exploring and developing new ideas and methods to influence the team
- Monitor/report financial transactions
- Communicate with vendors for optional land ex
- Support team success through effective communication and active listening.
Assistant Manager, Passenger Services
Rail Division and Anchorage Transportation Division
01.2001 - 01.2004
- Assist with hiring and training of seasonal team
- Administer biweekly payroll for full-time and seasonal employees
- Acquired knowledge of local/federal employment regulations.
Education
Strategic Human Resources Leadership
Cornell University
04-2024
B.S. in Organizational Management -
Alaska Pacific University
01.2004
Certificate in Project Management -
Cornell University
01.2004
Skills
- Project Planning
- Time and Resource Optimization
- Strategic Planning
- Networking Abilities
- Cross-Cultural Communications
- Employee Development
- Operations Management
- Safety Assurance
- Interpersonal Skills
- Problem Resolution
- Relationship Building
- Performance Improvements
Other
https://www.youtube.com/watch?v=aLJEnUZFhRI, We Are Alaska: Tracy Smith - YouTube
Timeline
General Manager
Mt. McKinley Princess & Copper River Princess Lodges
10.2013 - Current
Rooms Division Manager, Administrative Manager
Copper River Princess Lodge
01.2006 - Current
Assistant Manager, Passenger Services
Rail Division and Anchorage Transportation Division
01.2001 - 01.2004
General Manager
Kenai Princess Lodge & McKinley Chalet Resort
International Hiring Coordinator
Strategic Human Resources Leadership
Cornell University
B.S. in Organizational Management -
Alaska Pacific University
Certificate in Project Management -
Cornell University
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