Tracy Spangler
Elizabethtown,KY
Summary
Dedicated Banking and Customer Service Professional with 15 years in high-volume environments. Expertise in product promotion, customer inquiry resolution, and accurate transaction management. Experienced in training and supervising staff while prioritizing customer satisfaction and operational efficiency. Committed to leveraging extensive business development experience to drive growth and strengthen client relationships.
Overview
23
23
years of professional experience
Work History
Bank Teller
Abound Credit Union
Elizabethtown, KY
03.2024 - Current
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Delivered exceptional customer service by addressing inquiries, resolving issues, and providing tailored product recommendations
- Recommended bank products and services to customers based on individual financial needs and goals, supporting their financial well-being
- Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times
- Detected fraudulent activities and reported suspicious transactions to authorities, enhancing security measures
Key Hourly Manager and hot prep cook
Texas Roadhouse
Elizabethtown, KY
09.2017 - 06.2026
- Promoted from server to key hourly manager and Trainer Coordinator for front of house positions, demonstrating leadership and adaptability. Pursued training in kitchen operations to broaden skills and enhance overall restaurant functionality. Achieved Food Safety Certification, ensuring compliance with health standards in a fast-paced work environment.
- Oversaw daily restaurant operations and staff performance.
- Trained and mentored new team members on service standards.
- Oversaw inventory management to maintain stock levels and reduce waste. and ensured compliance with health regulations.
Billing Administrator
Hardin Billing Services
Elizabethtown, KY
11.2021 - 03.2024
- Processed billing statements for diverse healthcare clients efficiently and accurately.
- Managed customer inquiries regarding billing discrepancies and payment issues promptly.
- Managed incoming calls, assisting clients with account inquiries and issues. Entered checks and cash accurately into appropriate accounts using excel, balancing cash reports to ensure accuracy.
Legal Secretary
Cooper & Cooper Law Offices
Elizabethtown, KY
11.2021 - 03.2022
- Prepared legal documents and maintained accurate case files for easy access.
- Answered phones and took detailed messages for attorneys, ensuring proper filing of documents in case files. Prepared court documents, Wills, and Deeds for properties, facilitating legal processes for clients. I run credit reports on cases my attorney is trying to collect debts for their clients. Utilized Word and Excel to prepare documents, including mail merging letters for efficient communication.
- Managed scheduling for attorneys and coordinated client meetings efficiently.
- Assisted in trial preparation by organizing exhibits and supporting materials.
Certified Trainer
Golden Corral Corporation
Elizabethtown, KY
12.2003 - 09.2017
- Delivered engaging training sessions to enhance employee skills and knowledge.
- Developed training materials to support staff learning and operational efficiency.
- Assessed training needs by observing staff performance and identifying gaps.
- Coordinated onboarding for new staff to ensure comprehensive understanding of job duties across all positions, including serving, cold prep, grill cook, prep, and bakery.
Education
High school diploma -
Hardin County High School
Elizabethtown, KY05-1997
Skills
- Financial product knowledge
- Customer support and service
- Excel and Microsoft Office
- Regulatory compliance
- Document management
- Inventory management
- Supervisory experience
- Supervision and leadership
- Time management
- Organizational skills
- Office management
- Communication skills
Timeline
Bank Teller
Abound Credit Union
03.2024 - Current
Billing Administrator
Hardin Billing Services
11.2021 - 03.2024
Legal Secretary
Cooper & Cooper Law Offices
11.2021 - 03.2022
Key Hourly Manager and hot prep cook
Texas Roadhouse
09.2017 - 06.2026
Certified Trainer
Golden Corral Corporation
12.2003 - 09.2017
High school diploma -
Hardin County High School