Tracy Swiatkowski
Charleston,SC
Summary
Due to recent changes, I have decided to leave my nursing career and start new. Looking for a company that I can grow in. Extensive work history in fast paced, high stress work environments and am very well with multitasking. Works well with others and am comfortable working with multiple other departments to accomplish a goal. Also work well independently. Very self motivated and am comfortable making quick and efficient decisions to reach desired outcomes. Strong leader with the ability to take charge if needed. Very professional and able to deliver.
Overview
16
16
years of professional experience
Work History
Front Desk Agent
Comfort Suites Hotel
Charleston, SC
07.2021 - Current
- Began working as breakfast attendant. Promoted within 3 months to front desk agent.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Registered Nurse
Johns Island Rehabilitation And Healthcare Center
Johns Island, SC
10.2015 - 03.2018
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Provided direct patient care, stabilized patients and determined next course of action.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Implemented medication and IV administration, catheter insertion and airway management.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Monitored patient reactions to drugs and carefully documented findings.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
- Led successful team comprised of RNs, LPNs and ancillary staff.
Registered Nurse Case Manager
Amedysis Home Health
Mt Pleasant , SC
05.2014 - 08.2015
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Liaised with physicians regarding patient needs, performance and changes.
- Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken.
- Actively engaged in on-call rotations to deliver continuous quality care to patients.
- Worked with suppliers and vendors on provision of medical equipment, items and services.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Wound care management.
- Collected specimens for analysis while safely and properly transporting specimens to testing facility.
Registered Nurse Case Manager
Intrepid Home Health
Charleston , SC
12.2012 - 05.2014
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Wound care management.
- Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Liaised with physicians regarding patient needs, performance and changes.
- Examined patients and documented history of current and previous conditions, illnesses, injuries and current medications.
- Actively engaged in on-call rotations to deliver continuous quality care to patients.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Administered medications and treatments as prescribed by physicians.
- Collected specimens for analysis as well as safely and properly transporting specimens to testing facility.
- Worked with suppliers and vendors on provision of medical equipment, items and services.
- PICC and Central line care.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
Registered Nurse Case Manager
Henry Ford Home Health Care
St Claire Shores , MI
09.2007 - 11.2012
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
- Liaised with physicians regarding patient needs, performance and changes.
- Actively engaged in on-call rotations to deliver continuous quality care to patients.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Administered medications and treatments as prescribed by physicians.
- Wound care management.
- PICC line and Central line care.
- Worked with suppliers and vendors on provision of medical equipment, items and services.
- Followed all instructions for medication administration and treatment plans as prescribed by physicians.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Collected specimens for testing as well as properly and safely transporting to testing facility.
- Provided home healthcare providers with training, guidance, support and supervision to achieve objectives.
- Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
NICU Registered Nurse
St Johns Hospital
Detroit , MI
04.2002 - 09.2007
- Assessed, evaluated and cared for neonate and pediatric patients.
- Communicated with family members and loved ones to provide information about patient care, treatments and medical options.
- Administered medications and fluids and checked vital signs on critically ill newborns.
- Provided high level of quality care for each and every patient in 12-bed neonatal ICU unit.
- Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.
- Triaged patients and delegated treatment needs to qualified staff and specialized departments.
- Oversaw various aspects of telemetry by administering PA catheters and arterials, vasoactive drugs, titration, thrombolytic therapy, dysrhythmia interpretation and chest tubes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Lead team of nurses and PCTS as head nurse on duty.
Education
Associate of Science - Nursing
Macomb Community College
Warren, MI05.2006
Skills
- Check In and Check Out Procedures
- Inquiry Response
- Housekeeping Notification
- Issue Escalation
- Payment Collection
- Data Gathering
- Problem Solving
- Multitasking
- Fast Paced
- Account Balancing
- Decision Making
- Records Management
- Time Management
Timeline
Front Desk Agent
Comfort Suites Hotel
07.2021 - Current
Registered Nurse
Johns Island Rehabilitation And Healthcare Center
10.2015 - 03.2018
Registered Nurse Case Manager
Amedysis Home Health
05.2014 - 08.2015
Registered Nurse Case Manager
Intrepid Home Health
12.2012 - 05.2014
Registered Nurse Case Manager
Henry Ford Home Health Care
09.2007 - 11.2012
NICU Registered Nurse
St Johns Hospital
04.2002 - 09.2007
Associate of Science - Nursing
Macomb Community College