Tracy Terrill
Nevada,MO
Summary
Results-driven Store Manager with expertise in staff training, inventory management, and customer service. Proven track record in compliance oversight and team leadership, enhancing operational efficiency and driving sales growth.
Overview
11
11
years of professional experience
Work History
Store Manager
Dollar General
Bakersfield, Missouri
06.2020 - 08.2026
- Trained and supervised staff to enhance customer service skills.
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management and maintained stock levels effectively.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Performed regular price checks to ensure competitive pricing.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
Office Manager
Town & Country Supermarket
Willow Springs, Missouri
03.2015 - 05.2020
- Coordinated staff schedules to optimize workforce efficiency and coverage.
- Maintained office supplies and equipment for operational readiness at all times.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Facilitated communication between departments to enhance teamwork and workflow.
- Implemented customer service training programs for improved employee performance.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Education
Bachelor of Science - Business Administration
Drury University
Springfield, MO05-1997
High School Diploma -
Apache Junction High
Apache Junction, AZ05-1986
Skills
- Inventory management
- Sales reporting
- Financial reporting
- Accurate cash handling
- Employee training
- Customer service
- Team leadership
- Schedule management
- Performance management
- Compliance oversight
- Talent acquisition
- Visual merchandising
Accomplishments
- 3 years of cutting shrink in half each year resulting in top bonus for shrink
Timeline
Store Manager
Dollar General
06.2020 - 08.2026
Office Manager
Town & Country Supermarket
03.2015 - 05.2020
Bachelor of Science - Business Administration
Drury University
High School Diploma -
Apache Junction High