Tracy Thompson

• Assisted all staff to ensure compliance with Student Services processes
• Lead and assist students with strong culture change management
• Worked with various departments for continuous improvement to help international students
• Worked with Designator School Officials and International Students to attend Residency
• Assisted students with visa issues and academic adjustments
• Worked with At Risk students
• Stay abreast of accreditation policies
• Prepared weekly metrics reports, monitor SAP
• Complete audits on student files
• Worked closely with admissions to issue initial and subsequent I-20s for new and continuing students
• Ensured accuracy and completeness of all information on I-20 forms
• Assisted with regulatory guidance, regarding maintenance of status, travel restrictions, work authorization and other immigration related matters.
• Onboarded and managed new students to boost retention rates.
• Created and developed detailed work plans to meet business priorities and deadlines.
• Evaluated students needs and feedback to drive improvements.
• Collected, arranged, and input information into database system.

• Increased clinic customers by 10%.
• Spearheaded daily operations for Cardiology and Vascular clinics, ensuring compliance.
• Implemented organizational changes and delivered high-quality customer service skills.
• Responsible for 18 providers' schedules and two office schedules for staff.
• Maintained organizational structure and ensured patient records were securely stored.
• Directed staff, employee training, hiring, and conflict resolution.
• Evaluated employee performance and coached and trained to improve weak areas.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Maintained compliance with company policies, objectives, and communication goals
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
• Conducted routine inspections to check quality and compliance with established specifications
• Educated staff on organizational mission and goals to help employees achieve success
• Devised and implemented processes and procedures to streamline operations

• Exclusively responsible for all six ANU Universities in three different states
• P&L Management, Budgeting, duties of Operations, running college campuses
• Responsible for managing Admissions team, working with metrics to achieve assigned target
• Responsible for initial interviews for all new Campus Directors for V.P
• Managed all six campuses successfully
• Directly responsible for increased student population and retention for all three campuses
• Managed 60 full-time/part-time staff and faculty on each of six campuses
• Directed daily academic administration, faculty support, and admissions efforts.
• Developed and oversaw campus budget to support annual planning and goal achievement.
• Oversaw student retention efforts and to maintain university goals and objectives.
• Managed admissions efforts and drove marketing initiatives for new enrollment.
• Assisted in development and implementation of faculty development plans.
• Improved policies and procedures to maximize student safety and campus security.
• Collaborated with faculty, staff and students to identify and address institutional challenges.

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• Increased Reentry students enrollment by 10%.
• Collaborated with teachers and administrators in developing, evaluating and revising school programs to prepare master schedules for curriculum offerings.
• Provided instructional resources and materials to support teaching staff in accomplishing instructional goals.
• Maintained highly organized records to document student behaviors, interventions, consequences and outcomes.
• Conducted pre- and post-observation conferences with teachers to review evaluations and observations.
• Assisted with data organization from assessments and diagnostic instruments to develop strategies for intervening with students experiencing difficulties.
• Executed strategies to increase parental and community engagement within school.
• Implemented behavior management interventions to improve learning environment and increase academic success.
• Researched, recommended and developed new initiatives to strengthen student success.

• Managed six schools, multi-unit experience, Human Resources, employee engagement and development, and employee relations
• Built pipeline of talent for high-priority and hard-to-fill educators' positions
• Planned community outreach programs/events.
• Oversaw student services and student retention.
• Recruited, hired and trained academic faculty and staff members.
• Communicated with university administrators and school officials.
• Implemented initiatives to drive curriculum quality and target learning outcomes.
• Supervised admissions programs, student recruitment and retention.
• Implemented strategies to increase student recruiting, engagement and retention.
• Prepared and administered budget of $5.M for campuses with 400 students