Isaac Appleberry
Louisville,KY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Front Office Assistant
American National University
09.2023 - Current
- Answered phones promptly and directed incoming calls to the correct offices
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Provided clerical support to company employees by copying, faxing, and filing documents
- Managed multiple tasks and met time-sensitive deadlines.
Emergency Response Auditor
Gridhawk
09.2022 - 06.2023
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes
- Drew maps of utility lines and potential plans for future ones, providing detailed locations and information
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities.
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
04.2022 - 09.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Intern Trainee
Job Corps
04.2022 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Drafted professional memos, letters, and marketing copy to support business objectives and growth
- Routed business correspondence, documents, and messages to correct departments and staff members
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Certification of Culinary Arts - Culinary Arts
Southwestern Community College
Sylva, NC10.2022
High School Diploma -
Boerne - Samuel V Champion High School
Boerne, TX06.2021
Skills
- Data verification
- Application processing
- Student inquiry assistance
- Computer literacy
- Telephone etiquette
- Client Engagement
- Inbound and outbound calls
- Recordkeeping
- Billing and Invoicing
- File Maintenance
- Document Control
- Word Processing
- Conflict Management
Certification
- FERPA and Sexual Harassment training course, ANU, 2023
- Leadership Development Certification, Job Corps, 2022
- Business Administration Certification, Job Corps, 2022
- Certificate of Culinary Arts, Job Corps, 2022
Timeline
Front Office Assistant
American National University
09.2023 - Current
Emergency Response Auditor
Gridhawk
09.2022 - 06.2023
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
04.2022 - 09.2022
Intern Trainee
Job Corps
04.2022 - 09.2022
Certification of Culinary Arts - Culinary Arts
Southwestern Community College
High School Diploma -
Boerne - Samuel V Champion High School
- FERPA and Sexual Harassment training course, ANU, 2023
- Leadership Development Certification, Job Corps, 2022
- Business Administration Certification, Job Corps, 2022
- Certificate of Culinary Arts, Job Corps, 2022
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