Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Thurmond

Remote Customer Service Agent
Memphis,TN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Representative

Williams-Sonoma Inc
10.2023 - 01.2024
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Utilized strong problem-solving skills to quickly identify and address customer issues while handling over 80 calls per day.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Conducted thorough research on client accounts for accurate information gathering and issue resolution.

Remote Sales and Reservations Agent

U-Haul Company Of TN
04.2023 - 10.2023
  • Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
  • Implemented cross-training initiatives within reservations team to promote versatility in handling diverse job responsibilities.
  • Managed high call volume with exceptional attention to detail, resulting in handling over 80 calls per day.
  • Enhanced customer satisfaction by efficiently handling all aspects of reservation process in timely manner.
  • Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.

Store Associate

Aldi USA
09.2021 - 02.2023
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Enhanced overall store appearance through diligent maintenance of fixtures, lighting systems and floor spaces leading to more inviting atmosphere for customers.
  • Worked closely with fellow associates to create positive work environment, fostering teamwork and mutual support.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.

Shift Supervisor

Papa Murphy's
09.2019 - 07.2021
  • Assisted in budget planning and cost control measures, contributing to overall financial success of establishment.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.

Education

Associate of Applied Science - Addiction Counseling

Colorado Christian University
Denver, CO
03.2023 - Current

Skills

Account updating

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Timeline

Customer Service Representative

Williams-Sonoma Inc
10.2023 - 01.2024

Remote Sales and Reservations Agent

U-Haul Company Of TN
04.2023 - 10.2023

Associate of Applied Science - Addiction Counseling

Colorado Christian University
03.2023 - Current

Store Associate

Aldi USA
09.2021 - 02.2023

Shift Supervisor

Papa Murphy's
09.2019 - 07.2021

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Tracy ThurmondRemote Customer Service Agent