Tracy Timlowski
Zeeland,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptive ,adept at working effectively unsupervised and quickly mastering new skills. Solid team player with upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Service Supervisor
Creative Dining Service / The Spoon Cafe and Grill
Holland, MI
09.2023 - Current
- Developed strategies for improved operational efficiency and customer and client satisfaction.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Ensured compliance with all food safety regulations and sanitation standards.
- Coached team members on health, food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Reconciled daily transactions, balanced cash registers
- Managed inventory and supplies to ensure materials were available when needed.
Server/Bartender Shift Manager
Crazy Horse Saloon & Applebees
Holland, MI
02.2020 - 08.2024
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Paramedic
American Medical Response & Huron Valley Ambulance
Grand Rapids, MI
03.2011 - 02.2018
- Assessed patients and environment, administered CPR and stabilized patients for transport to hospital.
- Performed emergency life support and treated sick and injured persons at remote locations.
- Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.
- Reported and documented medical treatment administered on-site and during transport to healthcare facility.
- Communicated effectively with other healthcare professionals regarding patient condition and treatment plans.
- Managed inventory and supplies to ensure materials were available when needed.
- Remained level-headed and proactive during emergency situations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Prioritized and organized tasks to efficiently accomplish service goals
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Carwash Owner/Operator
James Street Carwash & Fast Track Carwash
Holland, MI
06.2000 - 08.2011
- Led startup and creation of operational procedures and workflow planning.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Developed strategic plans to increase profitability and efficiency.
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed and implemented successful sales strategies to meet business goals.
Education
Paramedic Michigan State License - Paramedicine
Great Lakes EMS Academy
Grand Rapids03-2011
Nursing
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Supervisory role experience
- Outstanding prioritization skills
- Complaint resolution
- Staff education and training
- Adaptability and flexibility
- Positive and professional
Certification
- ServeSafe Certifications
References
References available upon request.
Timeline
Service Supervisor
Creative Dining Service / The Spoon Cafe and Grill
09.2023 - Current
Server/Bartender Shift Manager
Crazy Horse Saloon & Applebees
02.2020 - 08.2024
Paramedic
American Medical Response & Huron Valley Ambulance
03.2011 - 02.2018
Carwash Owner/Operator
James Street Carwash & Fast Track Carwash
06.2000 - 08.2011
- ServeSafe Certifications
Paramedic Michigan State License - Paramedicine
Great Lakes EMS Academy
Nursing
Kalamazoo Valley Community College
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