Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tracy Tolbert

Marlton,NJ

Summary

Detail-oriented Retail Cashier with reputation for excellent customer service in fast-paced settings. Using great problem-solving skills to quickly resolve guest issues. Engaging with personable demeanor to remain calm when dealing with hostile customers.

Overview

16
16
years of professional experience

Work History

Retail Sales Associate Cashier

BP Gas
Snellville, GA
07.2022 - 05.2024
  • Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
  • Greeted customers and provided excellent customer service.
  • Provided information about products and services to customers.

Customer Service Cashier

Tobacco Shop
Lawerenceville , GA
01.2022 - 05.2023
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.

Computer Helpdesk Technician

Xfinity Comcast
Philadelphia, PA
11.2014 - 06.2020
  • Assisted in the implementation of new technologies and systems to improve efficiency.
  • Conducted regular maintenance checks on computers, servers, and other IT equipment.
  • Provided technical support for users experiencing hardware or software issues.
  • Provided technical assistance to computer users via phone and email.
  • Installed, configured, maintained and troubleshot hardware, software and peripherals.
  • Assisted with the setup of new computers and user accounts.

Pharmacy Technician

NJ BLUE CROSS BLUE SHIELD
TRENTON , NJ
01.2008 - 11.2014
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Provided guidance to customers regarding eligibility criteria for various health plans.
  • Conducted research to identify cost-effective healthcare solutions for clients.

Education

High School Diploma -

MORRISVILLE HIGH SCHOOL
Morrisville, PA
06-1988

Skills

  • Loss Prevention
  • Customer Support
  • POS operation
  • Order Processing
  • Quick Learner
  • Customer Engagement
  • Quality Assurance

References

References available upon request.

Timeline

Retail Sales Associate Cashier

BP Gas
07.2022 - 05.2024

Customer Service Cashier

Tobacco Shop
01.2022 - 05.2023

Computer Helpdesk Technician

Xfinity Comcast
11.2014 - 06.2020

Pharmacy Technician

NJ BLUE CROSS BLUE SHIELD
01.2008 - 11.2014

High School Diploma -

MORRISVILLE HIGH SCHOOL

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Tracy Tolbert