Tracy VanRyn
Neosho,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Customer Service Representative Specialist
AT&T
11.2007 - 07.2023
- Assisting customers with billing issues, Ordering new products, Business Sales, Transfer of billing, Updating business profiles, Customer loyalty, Online Issues
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed customer account discrepancies and concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
OFFICE MANAGER AND SALES ANALYST
FADED GLORY
06.2002 - 04.2007
- Product sales analyst for all clothing departments, Preparing Weekly and Monthly Sales Spreadsheets for buyer review, Liaison between New York Office and Wal-Mart buyers, Prepared and set up clothing samples for seasonal sales meetings with Wal-Mart buyers.
Distributor Sales Representative
Wal-Mart Home Office
05.1994 - 05.2002
- Product Distribution, Buyer's Assistant, Store Hotline for UPC scanning issues
UPC Clerk
Wal-Mart Supercenter
03.1979 - 05.1994
Education
Neosho High School
Neosho, MO05.1978
Skills
- Account Management
- Customer Relations
- Order Processing
- Managing Multiple Tasks
- Resolving Customer Concerns
- Staying calm in stressful situations
Personal Information
Title: Customer Service Representative
Certification
- Certified Substitute Teaching, Missouri-
Missouri Substitute Teaching Certificantion
I have completed the Missouri Substitute Teaching certification and Background/Fingerprint Check.
Timeline
Customer Service Representative Specialist
AT&T
11.2007 - 07.2023
OFFICE MANAGER AND SALES ANALYST
FADED GLORY
06.2002 - 04.2007
Distributor Sales Representative
Wal-Mart Home Office
05.1994 - 05.2002
UPC Clerk
Wal-Mart Supercenter
03.1979 - 05.1994
Neosho High School
Similar Profiles
Amanda Diaz MartinAmanda Diaz Martin
Manager in Sales Acquisition at AT&TManager in Sales Acquisition at AT&T
Jonathan SummersJonathan Summers
Sales Representative at AT&TSales Representative at AT&T
LADARIUS LEWISLADARIUS LEWIS
Specialist-Technical Process/Quality at AT&TSpecialist-Technical Process/Quality at AT&T
Julie ZieskJulie Ziesk
Senior Technical Business Management at AT&TSenior Technical Business Management at AT&T
Julie McNamaraJulie McNamara
Senior Billing Clerk at Certified Express IncorporatedSenior Billing Clerk at Certified Express Incorporated