Tracy Ward
Barhamsville,VA
Summary
Highly motivated individual seeking to return to a position that allows me to work from home. . Works well independently as well as collaboratively. Adept at managing multiple projects while producing successful outcomes.
Overview
11
11
years of professional experience
Work History
Digital Creator
Self-employeed
05.2017 - Current
- Applied current editing and photography tools to tell great stories.
- Implemented strategies and tactics to grow followers on social media channels.
- Created dynamic graphics and pieces to increase website and social media traffic.
- Developed original content using social listening and independent sources.
- Generated online sales for boutique products and services.
- Creative trouble-shooting and problem solving.
Front Desk Associate
Atkins, Maestrello, Miller & Associates
07.2015 - 05.2017
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Verified Insurance and preauthorization for major dental procedures prior to appointment.
- Checked out patients at the end of appointments and scheduled any follow-up/annual appointments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered and updated sensitive customer information during check-ins and room changes.
- Collected deposits, fees, and payments.
Loan Operations Specialist
Essex Bank
02.2013 - 05.2015
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assessed loan portfolios for compliance with underwriting policies.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Assisted customers with completing loan applications and other paperwork.
Education
High School Diploma -
Lee Davis High School
Mechanicsville, VA06.1999
Skills
- Microsoft Office
- Pays attention to detail
- Ability to multi-task
- Able to work independently and stay on task
- Works well alone and also in team setting
- Able to communicate effectively
- Objective and Strategy determination
- Social Media Fluency
- Ability to complete tasks in a timely manner
Timeline
Digital Creator
Self-employeed
05.2017 - Current
Front Desk Associate
Atkins, Maestrello, Miller & Associates
07.2015 - 05.2017
Loan Operations Specialist
Essex Bank
02.2013 - 05.2015
High School Diploma -
Lee Davis High School
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