Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Watkins

Glens Falls,NY

Summary

Detail-oriented customer service and administrative support professional with expertise in managing payment transactions, resolving complaints, and organizing workspaces. Experienced in patient registration and insurance verification, coordinating appointments, and facilitating patient access across hospital departments. Strong relationship-building skills and ability to maintain professionalism under pressure enhance customer satisfaction and drive repeat business.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Price Chopper
Saratoga Springs, New York
05.2024 - Current
  • Communicated with managers and departments to address shopper needs.
  • Maintained clean, organized service counter and checkout workspace.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Provided exceptional customer service to ensure customer satisfaction.

Patient Access Representative

Saratoga Hospital
Saratoga Springs, NY
11.2007 - 03.2021
  • Verified eligibility and benefits using hospital registration and payer systems.
  • Scheduled appointments and coordinated patient access across Saratoga Hospital departments.
  • Collected copays and explained financial policies to patients and families.
  • Registered patients at Saratoga Hospital, collecting demographics and insurance information.

Education

Queensbury High School
Queensbury, NY

Skills

  • Customer service
  • Customer complaint resolution
  • Appointment scheduling
  • Patient registration
  • Insurance verification
  • Payment processing
  • Point of sale
  • Cash handling
  • Front desk support
  • Problem resolution
  • Building rapport
  • Clear communication
  • Attention to detail
  • Multitasking and organization
  • Punctuality and reliability
  • Courteous demeanor
  • Critical thinking
  • Problem-solving
  • Relationship building
  • Innovative problem resolution

Timeline

Customer Service Representative

Price Chopper
05.2024 - Current

Patient Access Representative

Saratoga Hospital
11.2007 - 03.2021

Queensbury High School
Tracy Watkins