Tracy Williams
Andersonville ,TN
Summary
I am seeking a challenging and rewarding position that utilizes my exceptional verbal and written communication skills. I offer a mature, calm, and professional demeanor while handling complex work situations in a fast-paced environment.
Overview
2026
2026
years of professional experience
Work History
Payroll Clerk
DOL Helping Hands
2024 - 09.2025
- Processed payroll for diverse employee groups ensuring compliance with regulations.
- Maintained accurate records of hours worked and payroll deductions using accounting software.
- Resolved payroll discrepancies through thorough investigation and analysis of timekeeping data.
- Prepared and submitted tax filings, ensuring timely compliance with local and federal requirements.
Patient Financial Counselor
Parkwest Medical Center
02.2005 - 04.2018
- Assist patients with financial concerns regarding their individual health care needs.
- Collaborate with local physicians on insurance certifications.
- Investigated and resolved patient inquiries and complaints in a timely and empathetic manner.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Asked open-ended questions to assess patient needs.
- Managed wide variety of customer service and administrative tasks to resolve patient issues quickly and efficiently.
- Politely assisted patients in person and via telephone.
- Operated a POS system to itemize.
Administrative Assistant
GKN Driveline - Newton (LLC)
05.2013 - 07.2013
- Assisted Human Resources with event planning, coordinating with vendors, suppliers and customers.
- Worked with Logistics to organize parts by serial numbers per each automotive manufacturer.
- Directed guests and routed deliveries and courier services.
- Opened and properly distributed incoming mail.
- Assisted with event planning, including associated travel and logistical arrangements.
- Screened all visitors and directed them to the correct employee or office.
Registration Coordinator
Parkwest Medical Center
02.2005 - 04.2013
- Registered new patients for surgeries and procedures.
- Had responsibility for coordinating payroll, vacation and scheduling for approximately 25 employees.
- Completed quality control audits of patient experience during registration process.
- Completed MSP audits monthly.
Assistant Underwriter
Appalachian Underwriters Inc
11.2009 - 12.2010
- Worked directly with the Underwriter to make sure contracts were complete.
- Prioritized email and phone calls for the underwriter.
Education
High School Diploma - undefined
Clinton High School
Clinton, TN01.1982
Skills
- Exceptional interpersonal communication
- Effective leader
- Staff training/development
- Earned Presentation Skills Award through USI
- Recognized by Parkwest for Outstanding Customer Service
- Excellent verbal and written communication skills
Timeline
Administrative Assistant
GKN Driveline - Newton (LLC)
05.2013 - 07.2013
Assistant Underwriter
Appalachian Underwriters Inc
11.2009 - 12.2010
Patient Financial Counselor
Parkwest Medical Center
02.2005 - 04.2018
Registration Coordinator
Parkwest Medical Center
02.2005 - 04.2013
High School Diploma - undefined
Clinton High School
Payroll Clerk
DOL Helping Hands
2024 - 09.2025