Tracy Williams

• Developed and maintained strong client relationships to drive sales growth.
• Conducted market research to identify new business opportunities and trends.
• Collaborated with team members to create effective sales strategies and presentations.
• Trained and mentored junior agents on product knowledge and sales techniques.
• Analyzed customer feedback to improve service delivery and enhance client satisfaction.
• Implemented CRM systems for streamlined tracking of sales activities and performance metrics.
• Executed targeted marketing campaigns, resulting in increased lead generation and conversion rates.
• Developed strong relationships with clients through excellent customer service and regular followups.

• Processed warranty claims efficiently, ensuring adherence to company and manufacturer guidelines.
• Reviewed and validated claim documentation for accuracy and completeness.
• Communicated with customers to resolve warranty-related inquiries promptly.
• Coordinated with service department to facilitate timely repairs under warranty coverage.

- Greeted customers, conducting visual walk around of their vehicle while listening to their concerns of the visit.

- Processed information on vehicle, including maintenance, diagnostics, warranty repairs and recalls.

- Updating customers regularly to completion times of their services.

- Scheduled appointments.

- Follow calls to customers after services making sure they are completely satisfied.

- Provided upmost customer satisfaction that would reflect on CSI survey scores.

- Provided support to Service Manager on any daily task needed to assist the Service lane.

- Lead Master Mind tool used for marketing.

- Identifying, targeting quality leads with increasing retention.

- Service to Sales opportunities.

- Calls, text and emails daily to customers.

- Promoted to Internet Sales Manager

- Managed daily operations of Internet Sales team

- Assisted customers via updated dealer website, calls and emails.

- Cultivated car sale leads for Sales persons to set appointments daily.

- Assisted desk to work out payments, out the door numbers, lease numbers in available inventory or incoming.

- Maintained weekly reports to Sales Managers and GM

- Review every warranty repair order written for proper completion,accuracy and legibility according to the policy and procedures.

- Analyze problems, identify trends and develop strategies for claim process.

- Warranty parts turned in with proper vendor coding according to policy.

- Establish and maintaining relationships with the manufactures designated warranty representatives.

- Working with Service Advisors in making sure proper mileage and customer signatures are on the hard copies.

- Maintaining a clean warranty schedule.

- Working close to Service Manager in making sure - - Advisors and technicians are following the proper procedures within policy.

- Maintained clean schedule, providing leadership, guidance, managing performance of warranty claims.

- Handling of any CPO or any other Ext warranty Companies.

- Conduct weekly audits of warranty and schedules, reviewing all claims in making any adjustments needed.

- Assisted closely with Service Manager daily.

- Upheld great relations with warranty representatives along with understanding Policy and procedures.

-making sure claims coding and submission was within policy and procedure for Manufacturer.

-Responsible for weekly reports to Service Manager enforcing policy.

-Assisted with the BDC Department.

-Claims for Roadside Assistance were processed

Filing of repair orders

-Working closely with Manufacture Representatives on claims insuring weekly payments on warranty claims

-Maintained certifications within policy and procedures