Tracye Freer
Gore,VA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 30 years.
Overview
31
31
years of professional experience
Work History
Medical Receptionist
Selma Medical Associates
Winchester, VA
12.2019 - 01.2023
- Kept reception area clean and neat to give visitors positive first impression.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Helped patients complete necessary medical forms and documentation.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Medical Receptionist
Renal Physician Associates of Winchester
Winchester, VA
07.2016 - 10.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Administrative Associate
Winchester Cardiology and Vascular Medicine
Winchester, VA
12.2000 - 06.2016
- Facilitated seamless transitions for new patients by gathering necessary documentation and insurance information prior to appointments.
- Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Greeted patients and provided required paperwork to facilitate services.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Received, recorded and filed medical payments by check, cash, and credit card.
Medical Unit Secretary
Winchester Medical Center
Winchester, VA
06.1992 - 12.2000
- Facilitated seamless coordination between departments, scheduling appointments and managing transfers for optimal patient care.
- Expedited discharge processes by preparing required paperwork and coordinating transportation arrangements for patients as needed.
- Supported medical staff by transcribing physician orders accurately and promptly, ensuring timely treatment implementation.
- Assisted nursing staff in organizing patient charts and updating daily census reports to maintain accurate unit statistics.
Education
Associate Degree in Liberal Arts - Office Systems Technology
Lord Fairfax Community College
Middletown, VA05.1992
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Registration
- Microsoft Office
- Insurance Verification
- Payment Collection
- Reminder calls
- Medical Records Management
- Referral Verification
- Paperwork coordination
- Computer Proficiency
Timeline
Medical Receptionist
Selma Medical Associates
12.2019 - 01.2023
Medical Receptionist
Renal Physician Associates of Winchester
07.2016 - 10.2018
Administrative Associate
Winchester Cardiology and Vascular Medicine
12.2000 - 06.2016
Medical Unit Secretary
Winchester Medical Center
06.1992 - 12.2000
Associate Degree in Liberal Arts - Office Systems Technology
Lord Fairfax Community College