Tracy Judith Veran-Pedro
Reno,NV
Summary
Dynamic Shift Leader with a strong focus on customer satisfaction and team performance. Skilled in training and development, successfully aligning team efforts with organizational goals to achieve measurable outcomes.
Overview
16
16
years of professional experience
Work History
Process Lead/Shift Leader
Panasonic Energy Corp of North America
Sparks, NV
09.2020 - Current
- Implemented process improvements that reduced waste and optimized resource allocation.
- Established quality control measures, ensuring compliance with industry standards and regulations.
- Coordinated project timelines and deliverables, aligning team efforts with organizational goals.
- Facilitated regular meetings to communicate updates and gather feedback from team members.
- Collaborated with other departments to address any interdepartmental challenges or discrepancies in a timely manner.
Lead Supervisor
Keva Juice
Reno, NV
08.2019 - 11.2020
- Supervised daily operations, ensuring adherence to quality standards and operational efficiency.
- Trained and mentored team members on product preparation and customer service best practices.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Developed training materials to enhance staff performance and improve onboarding processes.
Patient Safety Advocate/Certified Nursing Assistant In Training
Saint Marys Regional Medical Center
Reno, NV
03.2015 - 03.2018
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of patient rooms and medical equipment, adhering to hygiene standards.
- Supported nurses in administering medications and treatments as directed.
Warehouse Order Puller
Sally Beauty Warehouse
Reno, NV
10.2013 - 05.2014
- Operated forklifts and pallet jacks to efficiently transport merchandise within warehouse.
- Pulled and packed orders accurately, adhering to quality control standards.
- Maintained inventory accuracy through regular cycle counts and stock replenishment.
- Collaborated with team members to streamline order processing workflows.
Cashier/ Customer Service Representative
Walmart Supercenter
Reno, NV
08.2010 - 10.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service, resolving inquiries and complaints promptly.
- Managed cash drawer with accuracy, ensuring balanced end-of-shift reports.
- Assisted in training new cashiers on policies and procedures.
Education
No Degree - Hotel And Restaurant Management
International School For Hotel And Restaurant Management
Philippines10-2008
High School Diploma -
St. Mary Magdalene School
Philippines04-2008
Skills
- Customer focus
- Quality system regulations
- Machine operation
- Goal setting
- Quality control
- Continuous improvement
Timeline
Process Lead/Shift Leader
Panasonic Energy Corp of North America
09.2020 - Current
Lead Supervisor
Keva Juice
08.2019 - 11.2020
Patient Safety Advocate/Certified Nursing Assistant In Training
Saint Marys Regional Medical Center
03.2015 - 03.2018
Warehouse Order Puller
Sally Beauty Warehouse
10.2013 - 05.2014
Cashier/ Customer Service Representative
Walmart Supercenter
08.2010 - 10.2013
No Degree - Hotel And Restaurant Management
International School For Hotel And Restaurant Management
High School Diploma -
St. Mary Magdalene School