Tracy L. Lane
Laughlin,NV
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
19
19
years of professional experience
Work History
Patient Volunteer Coordinator
Beacon of Hope Hospice
Bullhead City, Az
04.2023 - 01.2025
- Coordinated patient visit and volunteer shift schedules to ensure optimal coverage and care.
- Supported patients in daily living activities and provided emotional support to enhance their well-being.
- Fostered a caring environment by providing companionship and engaging activities for patients.
- Communicated effectively with healthcare staff regarding patient needs.
- Participated in training sessions for new volunteers on best practices.
- Documented patient interactions and care plans accurately and timely.
- Engaged in community outreach to promote hospice services and resources.
- Played games with patients to boost mood, improve memory, and provide light entertainment.
- Performed data entry of patient information into electronic medical records system.
- Assisted in administrative tasks such as filing, copying, faxing, scanning documents.
- Ensured all HIPAA regulations were followed while handling confidential patient information.
- Collaborated with medical personnel on various projects related to patient care and comfort needs.
- Provided emotional support to family members of hospitalized patients through compassionate communication skills.
- Maintained a safe environment by adhering to infection control policies and protocols.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Resolved problems by communicating effectively with management and staff.
Administrative Assistant
Young Scholars Academy
Bullhead City, Az
08.2020 - 03.2024
- Highly organized and detail-oriented School Administrative Assistant with over 3 years of experience in managing office operations, supporting educators, and enhancing student services.
- Skilled in scheduling, communication, and problem-solving to ensure smooth daily operations.
- Managed executive calendars, scheduling appointments, meetings, and travel arrangements to optimize time management.
- Provided administrative support during board meetings including preparing meeting agendas/materials, distributing minutes, and following up on action items.
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members.
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents.
- Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions.
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times.
- Acted as a liaison between executives and internal/external stakeholders to facilitate effective communication flow.
- Proven ability to maintain organized records and foster a positive school environment.
- Streamlined office operations by implementing standardized processes, enhancing productivity across departments.
- Cultivated relationships with vendors to negotiate favorable terms for office supplies procurement, achieving cost savings.
- Collaborated with cross-functional teams on special projects/initiatives such as process improvement initiatives or system implementations/upgrades.
- Coordinated employee recognition programs/events to boost morale and foster a positive work environment.
- Maintained confidentiality agreements with external partners/vendors to protect sensitive company information shared during negotiations or collaborations.
- Managed and updated company databases, ensuring accuracy and completeness of information.
- Managed and updated company databases, ensuring accuracy and completeness of information.
Independent Medical Billing and Coding Contractor
Gynecology, General Family Practice
Laughlin, Nv
08.2008 - 02.2016
- Processed over 50,500 claims, contributing to timely and accurate resolution for clients.
- Maintained a superior quality rating in claims resolution from 2008 to present, exceeding departmental goal.
- Collaborated with insurance companies to correct errors and omissions, investigating questionable issues to ensure accurate claims processing.
- Analyze claims to determine accuracy, make approval or denial decisions in accordance with policy provisions.
- Assisted in file closures and resolved complex claims-processing issues while participating in quality-control audits and monitoring claim status updates.
Front Office Manager; Medical Billing
All Womens Regional Medical Center
Bullhead City, Az
03.2006 - 08.2008
- Retrieving and entering over 100+ patients and medical histories each week with a high degree of accuracy and speed.
- Advanced to assist office manager, leveraging skills in computerized scheduling, billing, and insurance claim processing.
- Scheduled and managed front office staff of five.
- Accelerated within position and appointed by administrator to assist in the restructure of front and back office.
- Managed accounts payables and accounts receivables, proactively communicated with insurance and individual payers to ensure cash flow.
- Monitored work quality and productivity daily, providing coaching and mentoring to associates to enhance reimbursement outcomes.
- Established associate and department goals, implementing performance tracking to drive accountability.
Education
Graduate Certificate - Medical Billing And Coding
Mohave Community College
Bullhead City, AZ05-2010
High School -
Bakersfield High
Bakersfield, CA05-1991
Skills
- Accounts receivable management
- EMR systems proficiency
- Medical office experience
- Data entry expertise
- Computer literacy
- Medical scheduling
- CPT and ICD coding
- Records management
- Medical documentation
- Receptionist skills
- Medical records management
- Terminology knowledge
- Phone etiquette
- Billing and coding expertise
- Office administration skills
- HIPAA compliance
- Insurance verification
Timeline
Patient Volunteer Coordinator
Beacon of Hope Hospice
04.2023 - 01.2025
Administrative Assistant
Young Scholars Academy
08.2020 - 03.2024
Independent Medical Billing and Coding Contractor
Gynecology, General Family Practice
08.2008 - 02.2016
Front Office Manager; Medical Billing
All Womens Regional Medical Center
03.2006 - 08.2008
Graduate Certificate - Medical Billing And Coding
Mohave Community College
High School -
Bakersfield High