TracyMarie Fichtner
Schenectady,NY
Summary
Experienced office professional with over 15 years in administrative support and calendar management. Excelled in managing confidential correspondence, customer service, and high call volumes. Delivered efficient scheduling and clear communication to enhance daily operations.
Overview
18
18
years of professional experience
Work History
Secretary 1
Guilderland Central Schools - Special Education
Guilderland Center, NY
04.2026 - Current
- Scheduled and organized calendar reminders for important deadlines and events, enhancing office efficiency.
- Handled incoming phone calls, provided information, and directed inquiries to appropriate personnel.
- Managed inventory of office supplies and ensured timely restocking for smooth daily operations.
- Processed invoices for payment; tracked payments received from vendors and clients.
Secretary 1
Department of Corrections and Community Service
Albany, New York
05.2025 - 04.2026
- Coordinated meetings, hearings, and staff appointments to ensure smooth correctional office operations.
- Handled confidential correspondence for Department of Corrections and Community Service to maintain information security.
- Drafted letters, memos, and notices using department formatting standards.
- Responded to phone calls and directed public inquiries to appropriate department contacts for timely assistance.
Medical Scheduler
Albany Medical Center
Schenectady, New York
04.2018 - 05.2025
- Scheduled Albany Medical Center patient appointments across specialty clinics and provider calendars.
- Verified insurance details and referral requirements before coordinating patient visits.
- Managed phone calls from patients, providers, and clinical staff with professional communication.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
Lead Medical Receptionist
New York Oncology Hematology
Rexford, New York
06.2008 - 04.2018
- Directed front desk flow for New York Oncology Hematology cancer care patients.
- Greeted patients and families with clear, compassionate communication.
- Managed incoming calls and routed messages to clinical staff.
- Checked patients in and out for appointments and collected co-payments.
Education
High School Diploma -
Mohonasen Central Schools
Schenectady, NY06-1990
Nursing Program LPN
Albany Shaker BOCES
Albany, NY06-1990
Nursing
Maria College
Albany, New YorkSkills
- Front desk operations
- Attention to detail
- Time management
- Confidentiality handling
- Data entry
- Verbal and written communication
- Work prioritization
- Relationship building
- Administrative support
- Calendar management
Timeline
Secretary 1
Guilderland Central Schools - Special Education
04.2026 - Current
Secretary 1
Department of Corrections and Community Service
05.2025 - 04.2026
Medical Scheduler
Albany Medical Center
04.2018 - 05.2025
Lead Medical Receptionist
New York Oncology Hematology
06.2008 - 04.2018
High School Diploma -
Mohonasen Central Schools
Nursing Program LPN
Albany Shaker BOCES
Nursing
Maria College