Summary
Overview
Work History
Education
Skills
Timeline
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Tradd Schweitzer

Davenport,FL

Summary

Dynamic and solutions-oriented technical professional with a strong background in troubleshooting, digital analytics, and cross-platform technology repair across Microsoft and Apple ecosystems.

Tradd brings a proven history of delivering prompt, effective customer and technical support in fast-paced, high-demand environments. With several years of experience collaborating within large teams, he has consistently provided mentorship, training, and peer support, fostering strong team performance. Highly self-sufficient and adaptable, Tradd excels at managing role responsibilities independently, navigating ambiguity, and taking on additional duties to support broader business objectives.

Overview

8
8
years of professional experience

Work History

Lead ARA /Apple Authorized Service Provider

Geek Squad - Best Buy
Whitehall, PA
10.2021 - Current
  • Oversaw back-of-precinct operations, ensuring cleanliness, organization, and adherence to schedules while monitoring key performance metrics to support Geek Squad efficiency.
  • Managed Apple repair operations, including part inventory tracking, Apple debt reconciliation, and client education on Apple products and services.
  • Performed hardware diagnostics and repairs with a focus on efficiency, turnaround time, and adherence to quality standards.
  • Mentored and trained Advanced Repair Agents (ARAs) and Creative Associates on policies, systems, and service standards to ensure consistent, high-quality support.
  • Acted as a floor leader, handling escalated customer issues, and delivering exceptional Apple support experiences.

Team Leader

Dorney Park \ Cedar Fair
Allentown, PA
02.2017 - 10.2021
  • Supervised daily ride operations, ensuring safety compliance, efficiency, and exceptional guest experiences across multiple attractions
  • Trained, coached, and led ride associates, fostering a high-performing team focused on safety, accuracy, and customer service
  • Conducted pre-opening inspections and responded to ride issues, coordinating with maintenance and management for prompt resolution
  • Managed staffing and task delegation based on attendance trends and operational needs, maintaining smooth and safe ride operations

Education

High School Diploma -

Pennsylvania Virtual Charter School
King Of Prussia, PA

Bachelor of Science - Information Technology

Strayer University
Orlando, FL

Skills

  • Apple hardware and software support
  • Technical troubleshooting and diagnostics
  • Communication skills
  • Conflict resolution
  • Customer education and service
  • Inventory management
  • Team leadership
  • Time management
  • iPhone Certifications (6 – 16)

Timeline

Lead ARA /Apple Authorized Service Provider

Geek Squad - Best Buy
10.2021 - Current

Team Leader

Dorney Park \ Cedar Fair
02.2017 - 10.2021

High School Diploma -

Pennsylvania Virtual Charter School

Bachelor of Science - Information Technology

Strayer University

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Tradd Schweitzer