Tramain Jenkins
Princeton,WV
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably as Lead Budtender at Greenlight Dispensary. Proven track record in enhancing customer satisfaction through personalized product recommendations and effective training. Skilled in inventory management and POS systems, fostering a culture of excellence and accountability among team members.
Cannabis industry professional with extensive experience in retail management and customer service.
Overview
14
14
years of professional experience
Work History
Lead Budtender, Key Lead
Greenlight Dispensary
Princeton, WV
03.2022 - Current
- Led daily operations, ensuring compliance with state regulations and internal policies.
- Trained and mentored new budtenders on product knowledge and customer service techniques.
- Provided exceptional customer service, addressing inquiries and recommending products tailored to individual needs.
- Oversaw inventory management, optimizing stock levels and minimizing waste through effective forecasting.
- Maintained a clean and organized dispensary environment, adhering to health and safety regulations.
- Gathered customer feedback to refine service offerings and improve overall client satisfaction levels.
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
Assistant Manager
Pita Pit
Princeton, WV
02.2018 - 05.2021
- Streamlined daily operations by coordinating team schedules and resource allocation.
- Enhanced customer satisfaction through effective staff training and development programs.
- Implemented process improvements that increased operational efficiency and reduced errors.
- Monitored inventory levels, ensuring timely replenishment of stock to meet demand.
- Collaborated with management to develop strategic initiatives for team performance enhancement.
- Provided mentorship to junior staff, fostering a culture of continuous improvement and accountability.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Manager
Foot Locker
Bluefield, WV
09.2011 - 03.2019
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Graham High School
Bluefield, WVSkills
- Industry networking
- Strong work ethic
- Staff training and development
- POS system operation
- Motivational techniques
- Sales proficiency
- Product display creation
- Cash handling experience
- Restocking inventory
- Discussing cannabis
Timeline
Lead Budtender, Key Lead
Greenlight Dispensary
03.2022 - Current
Assistant Manager
Pita Pit
02.2018 - 05.2021
Assistant Manager
Foot Locker
09.2011 - 03.2019
High School Diploma -
Graham High School