Summary

Overview

Work History

Education

Skills

Timeline

Tramaine DeFreitas

Bogota,N.J

Summary

Provided customer service and administrative support through clerical tasks and public interaction. Assisted in calendar management, scheduling, data entry, and database administration.

Demonstrated proactive and goal-oriented approach, effectively managing time and solving complex problems.

Overview

years of professional experience

Work History

Front Desk Receptionist / Procedure Coordinator

Holy Name Gastroenterology / Shukla Medical

03.2025 - 12.2025

Greeted visitors warmly, creating positive first impression of organization.
Collected payments, processed transactions and updated relevant records.
Assisted in maintaining electronic health records for accuracy and compliance.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Coordinated scheduling for procedures, optimizing patient flow and resource allocation.
Developed and maintained procedural documentation, ensuring compliance with regulatory standards.

Patient Service Specialist

Kessler Rehabilitation Center

Saddle Brook, NJ

02.2023 - 01.2024

Managed patient scheduling and appointment confirmations to optimize clinic workflow.
Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.

Customer Support Specialist

AT&T Corporate

Paramus, NJ

04.2021 - 09.2022

Facilitated daily customer engagement to provide product and service information while addressing and resolving inquiries.
Build sustainable relationships and trust amongst customers through open and interactive conversations
Interpret customer needs utilizing consultative and active listening skills to provide tailored product/service recommendations that best suit their lifestyle
Exceeded customer expectations by actively engaging and providing tailored support.

Specimen Acquisition Specialist / Front Desk Lead

Teaneck Gastroenterology & Endoscopy Center

Teaneck, NJ

06.2021 - 10.2021

Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
Process specimen samples efficiently, ensuring accurate labeling and tracking throughout workflow.
Maintain compliance with safety protocols while handling biological materials and hazardous waste.
Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
Facilitated timely delivery of test results by efficiently organizing and prioritizing specimen processing tasks.

Scanning Technician

Cancer Genetics Inc.

Rutherford, NJ

04.2019 - 09.2019

Operated advanced scanning equipment to produce high-quality genetic images.
Maintained detailed records of all scanned documents, enabling easy retrieval for future reference or audits.
Provided excellent customer service, promptly addressing any concerns or requests related to scanned documents from clients or colleagues.
Demonstrated proficiency in using various types of scanners, including flatbeds, feeders, book scanners, as well as specialized software applications relevant to the industry.
Coordinated with other healthcare personnel to deliver quality patient care.

Office Assistant

Exit Realty

North Bergen, NJ

04.2017 - 02.2019

Managed daily office operations, ensuring smooth workflow and efficient resource allocation.
Coordinated scheduling and appointments for team members, optimizing time management.
Assisted in preparing marketing materials, contributing to effective property promotion strategies.
Collaborated with real estate agents to facilitate client interactions and support transaction processes.
Increased customer satisfaction by providing professional and courteous front desk support.

Specimen Processor

Quest Diagnostics

Teterboro, NJ

09.2015 - 02.2017

Operate laboratory equipment for specimen preparation, adhering to quality control standards.
Followed safety protocols while handling hazardous materials.
Enhanced laboratory efficiency by accurately processing and labeling specimen samples.
Efficiently prepared specimens for shipment to external testing facilities, ensuring adherence to packaging guidelines and regulatory requirements.
Contributed to a positive workplace culture by consistently demonstrating professionalism, reliability, and adaptability under pressure.

Front Desk Agent

Howard Johnson Hotel

Ramsey, NJ

05.2007 - 2012

Assisted guests with check-in and check-out processes to ensure smooth operations.
Managed reservations using hotel property management system for optimal occupancy rates.
Responded to guest inquiries and concerns promptly to enhance customer satisfaction.
Collaborated with housekeeping staff to maintain room readiness and cleanliness standards.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Enforced policies and procedures to increase efficiency.
Promoted hotel brand's loyalty program via social media, email and direct mail.
Monitored hotel's budget and financial records.