Tramaine Stevens
Dallas,GA
Summary
Dynamic Pharmacy Operations Manager with extensive experience at Walgreens, excelling in prescription verification and patient counseling. Proven track record in optimizing workflows and training staff, enhancing operational efficiency. Recognized for exceptional communication skills and meticulous attention to detail, ensuring compliance and superior patient care in a fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
12.2024 - Current
- Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted customers with medication inquiries, providing exceptional service and support.
- Managed inventory levels, conducting regular audits to maintain stock availability.
- Operated pharmacy software systems for prescription management and record-keeping tasks.
- Collaborated with pharmacists to prepare medications and resolve prescription issues promptly.
- Trained new staff on operational procedures and customer service protocols, fostering a collaborative environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Senior Pharmacy Technician
Walgreens
Smyrna, GA
07.2022 - 12.2024
- Oversaw medication preparation and dispensing, ensuring compliance with pharmacy regulations.
- Trained and mentored junior technicians on operational procedures and best practices.
- Implemented workflow improvements, enhancing efficiency in prescription processing.
- Managed inventory levels, conducting regular audits to minimize discrepancies.
Pharmacy Technician
Walgreens
Smyrna, GA
09.2019 - 06.2022
- Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted customers with medication inquiries, providing exceptional service and support.
- Managed inventory levels, conducting regular audits to maintain stock availability.
- Operated pharmacy software systems for prescription management and record-keeping tasks.
- Collaborated with pharmacists to prepare medications and resolve prescription issues promptly.
- Trained new staff on operational procedures and customer service protocols, fostering a collaborative environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
High School Diploma -
Campbell High School
Smyrna, GASkills
- Prescription verification
- Medication dispensing
- Patient counseling
- Workflow optimization
- Training and mentoring
- Insurance billing
- Medicare and medicaid process
- Drug inventory management
- Inventory and restocking
- Performance metrics
- Immunizations
- Problem-solving
- Teamwork
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Multitasking Abilities
Certification
PTCB certified for over 5 years
Timeline
Pharmacy Operations Manager
Walgreens
12.2024 - Current
Senior Pharmacy Technician
Walgreens
07.2022 - 12.2024
Pharmacy Technician
Walgreens
09.2019 - 06.2022
High School Diploma -
Campbell High School