Trametrius Christian
2332 N Brunswick Ct Murfreesboro, Tn ,TN
Summary
Actively seeking a customer service position where I can optimize my problem solving and organizational skills to contribute to increasing customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team.. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles looking to obtain a position that will utilize my skills to contribute to the success of a team and the company
Overview
7
7
years of professional experience
Work History
Mobile Phlebotomist
Quest Diagonstics
Jackson, MS
03.2023 - 09.2023
- Maintained accurate records of specimens collected, including patient information, specimen type, collection date and time.
- Adhered to safety regulations while performing duties such as wearing gloves at all times when handling blood samples.
- Reported any adverse reactions or unusual events experienced by patients during the collection process to supervisor immediately.
- Maintained an organized work area by ensuring supplies were stocked, cleaned up after each procedure.
- Followed universal precautions when collecting specimens from different individuals in order to prevent cross-contamination.
- Communicated effectively with coworkers, supervisors and management personnel on a regular basis.
- Monitored expiration dates on reagents used for testing purposes and replaced them as needed.
- Conducted quality control checks throughout day to ensure accuracy of results obtained from tests performed.
- Processed specimens promptly following standard operating procedures for laboratory testing.
Dispatcher
Bradley Campus Enforcement
Jackson, MS
05.2021 - 05.2023
- Assisted with scheduling drivers according to customer requirements and ensured timely delivery of goods.
- Monitored shipment progress using GPS systems to ensure on-time arrivals at designated destinations.
- Coordinated communication between dispatch team members and customers regarding any changes in delivery schedule or route plan.
- Ensured compliance with company policies and procedures related to dispatching activities.
- Prepared manifests and other relevant paperwork for driver pickups and deliveries.
- Resolved conflicts that arose during transportation activities such as late arrivals or damaged goods.
- Reviewed driver logs for accuracy prior to submitting them for payroll processing.
- Processed data entry into a computer system to update inventory levels as well as customer orders.
- Analyzed order history reports to determine best shipping methods for cost savings purposes.
- Generated regular reports summarizing dispatch activity including number of orders processed per day, week, month.
- Investigated customer complaints related to delays in deliveries or discrepancies in orders received.
- Developed strategies aimed at improving efficiency within the department while reducing costs associated with dispatching activities.
- Communicated effectively with suppliers and vendors to ensure prompt availability of materials needed for dispatch operations.
Server/Cook
Martin's Fish House
Jackson, MS
06.2019 - 08.2021
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Cleaned tables and chairs to prepare dining area for next customers.
Server
Penn's Fish House
Raymond, MS
07.2018 - 07.2019
- Greeted guests and provided menus.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
Cashier/Key Holder
American Deli Restaurant
Jackson, MS
06.2017 - 06.2019
- Provided training on cash register operations and customer service techniques to newly hired staff members.
- Assisted in the implementation of new policies and procedures relating to customer service standards.
- Ensured store security by monitoring customers, verifying receipts, and restricting access to key areas.
- Maintained accurate records of daily, weekly, and monthly sales figures.
- Organized merchandise displays according to company guidelines to maximize product visibility and sales potential.
- Created promotional materials such as flyers, signs, banners to support marketing initiatives.
- Performed regular maintenance tasks such as dusting shelves or vacuuming floors.
- Managed employee scheduling ensuring adequate staffing coverage during peak hours.
- Resolved customer disputes quickly and efficiently while maintaining excellent customer service standards at all times.
- Provided assistance with unloading delivery trucks and stocking shelves with incoming merchandise items.
Delievery Driver
TriStar Delivery
Jackson, MS
09.2023 - Current
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified accuracy of items loaded onto truck against shipping documents.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Checked tires for proper inflation before leaving on each route.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Obeyed traffic laws and follow established traffic and transportation procedures.
Education
12th - Diolma
Foresthill High School
05.2015
Skills
- Multi-line Phone Systems
- Customer Service
- Computer Operation
- Phone etiquette
- Serving
- Typing
- Data entry
- Dispatching
- Phlebotomy
Timeline
Delievery Driver
TriStar Delivery
09.2023 - Current
Mobile Phlebotomist
Quest Diagonstics
03.2023 - 09.2023
Dispatcher
Bradley Campus Enforcement
05.2021 - 05.2023
Server/Cook
Martin's Fish House
06.2019 - 08.2021
Server
Penn's Fish House
07.2018 - 07.2019
Cashier/Key Holder
American Deli Restaurant
06.2017 - 06.2019
12th - Diolma
Foresthill High School
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