Conducted thorough research on government regulations pertaining to tax credits
Interpreted complex government orders to extract key information crucial for clients' eligibility
Proficiently curated and managed the regulations database, optimizing operational efficiency and accelerating project completion timelines by 50%
Assisted the customer-support team by providing essential regulatory guidance to ensure clients received maximum benefits
Generated comprehensive audit reports upon IRS request, substantiating accurate information and ensuring compliance, resulting in a 100% success rate in audits
Provided guidance and mentorship to team members, fostering their understanding and professional development
Data Specialist
Moore Water Treatment
Wichita, KS
12.2021 - 05.2023
Compiled, verified, and organized information to prepare accurate source data for computer entry
Analyzed customer demographics using Microsoft Excel, optimizing sales team strategies and effectiveness
Reviewed data for errors or deficiencies, corrected any inconsistencies, and ensured accurate output
Transferred over 300 customer records from paper formats to computer files daily, maintaining efficiency and accuracy
Updated existing data and conducted regular backups to ensure data integrity and preservation
Assistant Manager
Scrubs and Beyond
Wichita, KS
07.2021 - 12.2021
Followed opening protocols to efficiently set up the store for daily operations
Demonstrated exceptional customer service skills by promptly addressing and resolving customer concerns, thereby maintaining brand loyalty and enhancing overall customer satisfaction
Maintained accurate records of all transactions on a daily basis and generated comprehensive reports for the store manager at closing
Conducted precise cash register reconciliations and ensured timely bank deposits of daily sales revenue
Conducted sales training and provided ongoing feedback to support skill development of employees
<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief
Administrative Specialist I /Administrative Specialist II at NorthStar Memorial GroupAdministrative Specialist I /Administrative Specialist II at NorthStar Memorial Group
Data Entry Specialist/ Medical Records Abstractor at U.S Federal Medical Expenditure Survey (RTI International)Data Entry Specialist/ Medical Records Abstractor at U.S Federal Medical Expenditure Survey (RTI International)