Tran Thi Que Anh
Vietnam
Summary
Hospitality professional with international experience in luxury hotels and fine dining service. Skilled in guest relations, operations coordination, and cross-cultural communication. Seeking to develop leadership skills through the Marriott Voyage Program in Rooms Operations or Sales department.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fine Dining Hostess/Server Assistant
Big Cedar Lodge
USA
04.2025 - Current
- Greeted guests warmly, ensuring a positive first impression and welcoming atmosphere.
- Implemented effective waitlist management strategies, reducing guest wait times during busy periods.
- Handled guest inquiries and concerns promptly, maintaining high satisfaction levels throughout service.
- Implemented strategies to improve table turnover rates during peak dining hours effectively.
- Delivered personalized service to high-end restaurant guests Managed reservations and seating flow to optimize service efficiency.
- Coordinated with servers and kitchen staff to ensure smooth dining operations
- Supported fellow team members whenever necessary— serving, bussing tables, and offering assistance— to guarantee a seamless dining experience for patrons.
Sale Coordinator
IHG HANOI LANDMARK72
Hanoi, Vietnam
03.2024 - 06.2024
- Do Proposal & Contract for Clients
- Do weekly sale activities report every week and taxi report for every month
- Use DELPHI to block rooms & events
- Do paper works (such as: site inspection form, ENT form, One off form, Voucher request form, and Liquidation form)
- Use Business Edge (BE) to make discount for clients
- Raise order on MICROS system to order all necessary materials for sale & marketing department
- Use CADENA to update duty roster and timekeeping for team’s working schedule
- Input team schedule for upcoming week and key actual working hours for last week on IHG WO Team planner system
- Do all process include before and after business trip for boss
- Take guests go site inspection around hotel
- Learning points: Interpersonal skill, negotiation, sales skill, collaboration skill and carefully.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
Culturist
CAPELLA HANOI
Hanoi, Vietnam
01.2023 - 05.2023
- Checked room and all amenities before guests check-in.
- Prepared all amenities in the living room before guests come.
- Welcome guests when they come to check-in and serve welcome drink.
- Introduced services in the hotel and also local culture and heritage for guests.
- Served drinks and food for guests when they come to living room.
- Introduced and serve guests proactively in afternoon tea and evening ritual in every day.
- Arranged celebrations for special occasions such as birthday and anniversary for guests and raise on OPERA.
- Updated profile’s guests and declare guests information on OPERA and local authority website.
- Put amenities list in traces for guest tomorrow.
- Learning points: Interpersonal skill, problem solving skill, time management skill and reflex skill.
Telesales
JAXTINA ENGLISH CENTRE
Hanoi, Vietnam
09.2022 - 11.2022
- Initiated sales with potential customers over the phone (called 120 per day).
- Persuaded customers to the center (invited at least 5 guests per week).
- Generated promising leads for the sales team to pursue.
- Entered and updated customer information in the database.
- Keep records of calls and sales and noted useful information.
- Learning points: Time management, Teamwork skill and negotiation skill.
Admin Food & Beverage
HYATT REGENCY WEST HANOI
Hanoi, Vietnam
07.2021 - 10.2021
- Assisted with menu translation, design, and printing for all outlets.
- Handled problem from clients through answered and transferred phone calls.
- Performed customer service tasks such as took orders from guests, explained and made recommendations on products and services that match their need.
- Entered invoices into the POS system after the end of the shift.
- Wrote captain order and delivered food to guests.
- Learning points: Teamwork skill, problem solving skill, interpersonal skills, observation skill, carefully.
Education
Bachelor of Arts - Tourism Management
British University Vietnam - University of Staffordshire
Vietnam10.2023
Skills
- Microsoft office
- Time management
- Observation
- Teamwork
- Problem solving
- Guest Experience
- Hospitality Operations
- Cross-Cultural Communication
- Detail-oriented
- Multitasking Abilities
Certification
- EUROINNOVA BUSINESS SCHOOL: Master in Food & Beverage Management: F&B Manager Training - (08/29/2024 - 08/29/2025)
Language
Vietnamese
Native or Bilingual
English
Professional Working
Chinese (Mandarin)
Elementary
Timeline
Fine Dining Hostess/Server Assistant
Big Cedar Lodge
04.2025 - Current
Sale Coordinator
IHG HANOI LANDMARK72
03.2024 - 06.2024
Culturist
CAPELLA HANOI
01.2023 - 05.2023
Telesales
JAXTINA ENGLISH CENTRE
09.2022 - 11.2022
Admin Food & Beverage
HYATT REGENCY WEST HANOI
07.2021 - 10.2021
Bachelor of Arts - Tourism Management
British University Vietnam - University of Staffordshire