Trandoe Gilmere
Boston,MA
Overview
8
8
years of professional experience
Work History
Administrative Supervisor
Enterprise Mobility
Boston, MA
04.2024 - Current
- Ensured all administrative tasks were completed accurately and on time.
- Provided guidance to staff members in the areas of customer service, data entry, filing systems, office equipment maintenance, and safety protocols.
- Reviewed employee timesheets regularly to ensure hours worked were accurately recorded.
- Conducted staff performance evaluations to monitor progress and individual skills.
Customer Service Representative
Enterprise Mobility
Medford, MA
01.2020 - 03.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Facilitated customer service by handling inbound calls, chats, and emails.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Return Agent
Enterprise Mobility
East Boston, MA
04.2016 - 05.2019
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, cloths, and buffing machines.
- Inspected vehicles for scratches or dents prior to detailing.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
Education
Mattapan Institute of Technology
Boston07-2016
Skills
- Relationship Building
- Training and coaching
- Performance Management
- Data Entry
- Scheduling
- Employee Supervision
- Team Building
- Quality Assurance
- Staff Development and Training
- Customer Service Management
Accomplishments
- Operated as 'Acting Branch Manager' in the absence of assigned BM
- Lead team with highest SQI score in comparison to AM/PM shift for appr. 6 months
- Directly supervised employees whose performances have resulted in B.O.B attendance.
Timeline
Administrative Supervisor
Enterprise Mobility
04.2024 - Current
Customer Service Representative
Enterprise Mobility
01.2020 - 03.2024
Return Agent
Enterprise Mobility
04.2016 - 05.2019
Mattapan Institute of Technology