Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Trandoe Gilmere

Boston,MA

Overview

8
8
years of professional experience

Work History

Administrative Supervisor

Enterprise Mobility
Boston, MA
04.2024 - Current
  • Ensured all administrative tasks were completed accurately and on time.
  • Provided guidance to staff members in the areas of customer service, data entry, filing systems, office equipment maintenance, and safety protocols.
  • Reviewed employee timesheets regularly to ensure hours worked were accurately recorded.
  • Conducted staff performance evaluations to monitor progress and individual skills.

Customer Service Representative

Enterprise Mobility
Medford, MA
01.2020 - 03.2024
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Facilitated customer service by handling inbound calls, chats, and emails.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Return Agent

Enterprise Mobility
East Boston, MA
04.2016 - 05.2019
  • Cleaned and polished vehicles using wax, polishes, detergents, brushes, cloths, and buffing machines.
  • Inspected vehicles for scratches or dents prior to detailing.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Cleaned cars both externally and internally by hand or with use of automated equipment.

Education

Mattapan Institute of Technology
Boston
07-2016

Skills

  • Relationship Building
  • Training and coaching
  • Performance Management
  • Data Entry
  • Scheduling
  • Employee Supervision
  • Team Building
  • Quality Assurance
  • Staff Development and Training
  • Customer Service Management

Accomplishments

  • Operated as 'Acting Branch Manager' in the absence of assigned BM
  • Lead team with highest SQI score in comparison to AM/PM shift for appr. 6 months
  • Directly supervised employees whose performances have resulted in B.O.B attendance.

Timeline

Administrative Supervisor

Enterprise Mobility
04.2024 - Current

Customer Service Representative

Enterprise Mobility
01.2020 - 03.2024

Return Agent

Enterprise Mobility
04.2016 - 05.2019

Mattapan Institute of Technology

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Trandoe Gilmere