Tranesha Ogbaide
Philips Healthcare
Nashville,TN
10
years of professional experience
Dedicated Healthcare Administrative and Customer Service Professional with 6+ years of experience in customer support, administrative operations, and healthcare. Currently working as a Quote Administrator, managing customer quotes, orders, billing inquiries, account discrepancies, case resolution, and accurate documentation. Strong background in high-volume customer service, problem-solving, conflict resolution, and relationship management. Medical Assistant trained with hands-on hospital experience in patient support and clinical procedures. Detail-oriented, organized, dependable, and skilled at managing multiple priorities while maintaining accuracy and excellent service. Authorized to work in the United States for any employer.
Work History
Quote Adminstator
2 Years 10 Months- Prepare accurate and timely service quotes for Time & Material, ensuring pricing and service information meet customer requirements.
- Monitor reports for parts-order requests and process parts orders accurately and efficiently to support timely service fulfillment
- Communicate independently with internal and external teams regarding complex purchase order requests, billing questions, and account discrepancies.
- Perform case resolution while maintaining accurate documentation and following established procedures.
- Recognized for strong performance, reliability, and excellent communication skills as a valued team member
Customer Service Representative
2 Years 5 Months- Managed a high volume of customer interactions while maintaining professionalism, empathy, and effective call control.
- Resolved customer complaints and service concerns by identifying needs, providing timely solutions, and educating customers on billing procedures, account options, products, and available services.
- Documented customer interactions, account updates, and resolutions accurately using customer management systems
- Collaborated with internal teams when necessary to resolve complex customer issues and ensure effective solution
Medical Assistant Student Intern
2 Months- Maintained examination rooms, medical equipment, instruments, and supplies to support efficient daily operations
- Assisted patients with preparation for examinations and provided professional, compassionate support throughout the patient experience
- Obtained and accurately recorded vital signs, health histories, and patient information for medical staff review.
- Performed venipuncture and capillary punctures to obtain blood samples for medical testing and transfusion.
Inbound Call Center Specialist
1 Year 3 Months- Managed 90+ inbound and outbound calls daily, providing timely and professional assistance while maintaining a high level of customer satisfaction.
- Resolved customer questions, complaints, and account concerns through phone, email, and in-store communication.
- Trained and supported new team members on customer service procedures, systems, processes, and company standards to promote a smooth transition into the role.
- Consistently met or exceeded department performance metrics, including First Call Resolution, Average Handle Time, and Overall Customer Satisfaction.
Retail Assistant Manager
2 Years 4 Months- Supervised, trained, and coached new employees to ensure effective onboarding and consistent service standards.
- Managed inventory, verified stock levels, and accurately ordered merchandise to maintain appropriate product availability.
- Monitored store operations and maintained accurate records to help reduce inventory shrinkage and cash discrepancies.
- Recognized as Employee of the Month for outstanding job performance, reliability, and commitment to customer service.
Education
High School Diploma
Medical Assistant
Skills
Customer service
Interpersonal and written communication
Conflict resolution
Time management
Microsoft Office
Call handling
Training & development
Escalation management
Customer satisfaction
Quality assurance
Timeline
Quote Adminstator
Philips Healthcare
10.2023 - CurrentRead More
Customer Service Representative
T-Mobile
04.2021 - 09.2023Read More
Medical Assistant Student Intern
Saint Thomas Hospital
01.2021 - 03.2021Read More
Inbound Call Center Specialist
Advance Financial
12.2018 - 03.2020Read More
Retail Assistant Manager
Windsor
07.2016 - 11.2018Read More
La Vergne High School
High School Diploma
Read More
Fortis Institute
Medical Assistant
Read More