Trang Nguyen
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Receptionist
Cypresspointe Health And Wellness
8561 Easton Commons Dr, Houston, TX 77095
09.2021 - 10.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Reduced incoming call response time by implementing an effective call routing system.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Advisor
Best Buy
7318 Farm To Market 1960 Rd W, Houston, TX 77070
10.2020 - 11.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Accounting Analyst
Vision Logistics LLC
5270 N Sam Houston Pkwy E, Humble, TX
02.2019 - 09.2020
- Enhanced financial accuracy by conducting thorough analysis and reconciliation of accounts.
- Managed multiple simultaneous projects, ensuring timely completion and accurate results in a fast-paced environment.
- Contributed to cost reduction initiatives by analyzing expenses and recommending more efficient alternatives where applicable.
- Reconciled accounts and resolved both internal variances and discrepancies in external documentation.
- Invoiced customers for purchases of goods and services to adhere to accounting standards and generate revenues.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
Associate of Applied Science - Radiologic Technology
Pima Medical Institute
Tucson, AZ12.2022
Skills
- Merchandise Restocking
- Problem-Solving
- Cash Handling
- Customer Complaint Resolution
- Customer Service
- Retail Merchandising
- Product Recommendations
- Attention to detail
- Interpersonal skills
- Computer literacy
Languages
Vietnamese
Native or Bilingual
Timeline
Receptionist
Cypresspointe Health And Wellness
09.2021 - 10.2023
Advisor
Best Buy
10.2020 - 11.2022
Accounting Analyst
Vision Logistics LLC
02.2019 - 09.2020
Associate of Applied Science - Radiologic Technology
Pima Medical Institute