Summary
Overview
Work History
Skills
Timeline
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Tranice Jordan

Burbank,CA

Summary

Dedicated professional with over 10 years of experience in caregiving and client relations, delivering personalized service that fosters positive experiences. Strong communication and attention to detail enhance the ability to thrive in fast-paced environments. Aiming to leverage expertise in a Guest Experience Specialist role to elevate service quality and client relationships.

Overview

14
14
years of professional experience

Work History

Caregiver

College Oak Nursing and Rehabilitation Center
Sacramento, California
05.2022 - 03.2026
  • Delivered attentive, personalized care while maintaining a calm and supportive environment for residents
  • Anticipated individual needs and responded promptly to ensure comfort and satisfaction
  • Communicated effectively with team members to coordinate care and address concerns quickly
  • Handled sensitive situations with professionalism, patience, and discretion
  • Maintained a high level of attention to detail in monitoring and reporting changes

Client Relations Coordinator

Genesis One Builder
Sacramento
06.2017 - 02.2024
  • Served as a primary point of contact for clients, ensuring a smooth and professional experience from onboarding through project completion
  • Managed client communications, addressing questions, concerns, and service needs a timely and solution-focused manner
  • Coordinated schedules meetings and project updates between clients and internal teams
  • Maintained detailed client records to ensure accuracy and continuity of service
  • Built strong client relationships through consistent follow-up and personalized support

Caregiver

In-Home Support Services (IHSS)
Sacramento, California
06.2012 - 05.2022
  • Provided one-on-one support tailored to individual client needs, enhancing daily living experiences
  • Built long-term, trust-based relationships through consistent, compassionate service
  • Assisted with scheduling, transportation, and daily coordination of activities
  • Ensured safe, clean, and welcoming environment that promoted client comfort and well-being

Skills

  • Guest and client relations
  • Conflict Resolution
  • High-Touch Personalization
  • Communication & Emotional Intelligence
  • Problem-Solving
  • Time Management
  • Team Collaboration
  • Attention to Detail

Timeline

Caregiver

College Oak Nursing and Rehabilitation Center
05.2022 - 03.2026

Client Relations Coordinator

Genesis One Builder
06.2017 - 02.2024

Caregiver

In-Home Support Services (IHSS)
06.2012 - 05.2022
Tranice Jordan