Traniyah Williams
Brandon ,FL
Summary
Proven in enhancing customer satisfaction and reducing call handling times at Contrex, I excel in problem-solving and verbal communication. Demonstrated expertise in customer support and data entry, I effectively resolve complex issues, ensuring client contentment. My background also includes streamlining order fulfillment processes at Walmart, showcasing my ability to deliver results efficiently.
Overview
2
2
years of professional experience
Work History
Contrex Call Center
Contrex
Tampa, FL
11.2023 - 07.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Online Order Fifulment Team
Walmart
Brandon
01.2022 - 05.2023
This role performs an array of functions that include receiving and processing incoming materials, picking and filling orders from stock, packing and shipping
Education
Diploma
Spoto High School
Tampa, FL05.2024
Skills
Problem-solving skills
Customer Support
Data Entry
Customer Service
Call Center Customer Service
Verbal and written communication
Resolving issues
Communicating with clients
Answering questions
Timeline
Contrex Call Center
Contrex
11.2023 - 07.2024
Online Order Fifulment Team
Walmart
01.2022 - 05.2023
Diploma
Spoto High School