Soldelia Alverio
Newark ,NJ
Summary
Skilled Dispatcher with3 years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices.
Overview
2
2
years of professional experience
Work History
Dispatcher
Jewels Transportation
Newark, NJ
11.2020 - 05.2023
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
- Prepared weekly performance reviews for drivers based on their adherence to company standards.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Developed strategies for improving efficiency within the dispatch department.
- Participated in team meetings discussing changes in procedures or processes.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Kept detailed and updated records of calls in physical and electronic databases.
- Monitored changes in delivery schedule and communicated changes to customers.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning and vehicle tracking for over 8 drivers.
- Managed daily delivery and work schedules to maximize coverage.
- Reported delays, accidents or other traffic and transportation situations.
- Tracked changes in computer system to keep records current and accurate.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Matched bills of lading and reconciled quantities to verify items shipped.
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJ06.1997
Skills
- Driver Communication
- Schedule Management
- Customer Relations
- Work Order Management
- Database Management
- Data Entry
- Dispatch Coordination
- Critical Thinker
- Dispatching Procedures
- Database Updates
- Schedule Coordination
- Adjusting Routes
- Updating Logs
- Processing Orders
- Trinuim Proficiency
- Database Maintenance
- Customer Relationship Management
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Dispatcher
Jewels Transportation
11.2020 - 05.2023
High School Diploma -
Elizabeth High School