Trashay Walker
Colorado Springs,CO
Summary
Resourceful Call Center Representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Epic. Detail-oriented Medical billing with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.
Overview
12
12
years of professional experience
Work History
Medical Scheduler
Vital Solutions Inc
12.2020 - 12.2023
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office bookkeeping with insurance billing and patient payments.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Patient Access Representative
UCHealth
05.2018 - 10.2019
- Generated monthly statements to check outstanding balances.
- Took co payments and compiled daily financial records.
- Compiled and reviewed medical charts.
- Followed document protocols to safeguard confidentiality of patient records.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Case Coordinator
Optum Health Center
01.2016 - 12.2017
- Work with Clinic Operations Supervisor to ensure MSLA clinics are properly staffed on the day of veterans examination.
- Coordinated multiple facets of process without sacrificing performance.
- Maintain maximum security while implementing and enforcing HIPAA with Medical Providers, Veterans and VA employees.
- Received incoming calls and made outbound calls when assisting veterans.
- Discussed cases with client, providers and staff.
Call Center Representative
Startek Health
01.2012 - 01.2015
- Effectively managed a high-volume of inbound and outbound customer calls.
- Entered pertinent information in a timely manner while paying special attention to detail.
- Received incoming calls to verify health insurance status.
- Ensured accurate data entry into healthcare verification applications.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma - undefined
Citrus High School
Fontana, CA2011
Skills
- Multi-line phone operation proficiency
- Committed to maintaining data integrity
- Strong problem solving aptitude
- Persuasive speaker
- MS Windows proficient
- Strong client relations
- Training development aptitude
- Exceptional communication skills
- Medical Transport Billing
- Records Organization and Review
- Billing Systems and Software
- Accounts Receivable Expertise
- Data Imports
Timeline
Medical Scheduler
Vital Solutions Inc
12.2020 - 12.2023
Patient Access Representative
UCHealth
05.2018 - 10.2019
Case Coordinator
Optum Health Center
01.2016 - 12.2017
Call Center Representative
Startek Health
01.2012 - 01.2015
High School Diploma - undefined
Citrus High School
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