Travanti Williams
Silver Creek,MS
Summary
Dynamic professional with a proven track record at Southwest Airlines, excelling in roles requiring superior customer service and efficient multitasking. Leveraged strong decision-making and ground support coordination to enhance operational efficiency and passenger satisfaction. Demonstrated continuous improvement mindset, significantly contributing to team success and safety compliance. Skilled in aircraft marshalling and fostering positive client relationships.
Overview
5
5
years of professional experience
Work History
Airport Operations Agent
Southwest Airlines, SWA
05.2023 - Current
- Provided announcements to passengers to explain baggage procedures.
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Facilitated the boarding process by verifying passenger documents, guiding them to their seats, and providing assistance as needed.
- Assisted in the development of operational procedures for increased efficiency and compliance with regulations.
- Collaborated with airline partners to maintain positive relationships and ensure seamless coordination of activities.
- Enhanced on-time performance by efficiently managing aircraft turnaround processes.
- Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport.
- Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.
- Streamlined communication between various airport departments, ensuring smooth operations and timely flight departures.
Ramp Agent
Southwest Airlines, SWA
03.2022 - 05.2023
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Connected electrical power unit and hoses to aircraft.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
TWU 555 Union Station Representative
TWU 555 Union
01.2024 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Provided valuable input resulting in new opportunities for growth and development.
Master Personal Trainer
Crunch Fitness
08.2021 - 04.2022
- Built strong rapport with clients through consistent communication regarding goals, progress updates, and adjustments to training plans as needed.
- Facilitated educational workshops and seminars on various health and fitness topics for both clients and fellow trainers.
- Increased client fitness levels by designing and implementing personalized training programs tailored to individual needs.
- Contributed positively to workplace culture by actively participating in staff meetings/events and offering support/assistance when needed.
Installation Engineer
ADT Security Systems Lnc
08.2020 - 09.2021
- Contributed to successful project completion by effectively managing installation budgets and timelines.
- Increased overall system reliability by performing comprehensive post-installation testing and adjustments.
- Boosted company reputation by consistently delivering high-quality service that led to increased word-of-mouth referrals from satisfied clients.
- Delivered high-quality training sessions for end users, ensuring smooth transitions after system installations.
- Provided exceptional support to clients during the installation process, addressing concerns and answering questions as needed.
Education
No Degree - Architectural Engineering
University of Southern Mississippi
Hattiesburg, MSSkills
- Strong decision-making
- Periodization planning
- Efficient multitasking
- Ground support coordination
- Aircraft marshalling
- Superior customer service
- Ramp operations
- Safety procedures compliance
- Injury prevention techniques
- Professionalism and courtesy
- Continuous improvement mindset
- Proactive approach
Timeline
TWU 555 Union Station Representative
TWU 555 Union
01.2024 - Current
Airport Operations Agent
Southwest Airlines, SWA
05.2023 - Current
Ramp Agent
Southwest Airlines, SWA
03.2022 - 05.2023
Master Personal Trainer
Crunch Fitness
08.2021 - 04.2022
Installation Engineer
ADT Security Systems Lnc
08.2020 - 09.2021
No Degree - Architectural Engineering
University of Southern Mississippi
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