Summary
Overview
Work History
Education
Skills
Timeline
Generic

Traveon Allen

Decatur,IL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Physically fit General Laborer effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in team setting to complete all job related duties, maintain safe working conditions and adhere to OSHA regulations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Kroger
Decatur, Illinois
06.2024 - Current
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.

Package Handler

FedEx:Ground
Memphis, Tennessee
02.2023 - 06.2023
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Maintained accurate inventory records of incoming and outgoing shipments.
  • Organized packages according to type, size, destination, and other specifications.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.

Cashier Team Lead

Neimann Foods
Springfield, Illinois
10.2022 - 02.2023
  • Ensured compliance with all safety regulations while performing tasks.
  • Trained new cashiers on proper use of registers and store policies.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Processed refunds and exchanges according to company policy.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.

Logistic Supply Specialist

US Army
Fort Riley North, Kansas
03.2019 - 10.2022
  • Created and maintained records of all orders, receipts, shipments, storage and distribution activities
  • Managed order fulfillment processes by coordinating between customers, vendors, warehouse personnel and carriers.
  • Inspected incoming shipments for damages or errors prior to acceptance.
  • Tracked shipment progress using tracking software applications.
  • Provided training and guidance to new staff members in logistics operations.
  • Developed and implemented inventory control systems to ensure accuracy of supply levels.
  • Prepared reports on inventory status as requested by management.
  • Monitored and reported on transportation costs, ensuring adherence to budget constraints.

Education

Military Occupational Skill: Logistics Supply Specialist Awarded - Logistics And Materials Management

Army Logistics University
Fort Lee, VA
09-2019

High School Diploma -

Mitchell High School
Memphis, TN
08-2018

Skills

  • Complaint resolution
  • Freight Handling
  • Truck loading
  • Material storage
  • Heavy Lifting
  • Policy Enforcement
  • Money Handling
  • Loss Prevention
  • Warehousing and delivery
  • Inventory Restocking
  • Tracking inventory levels and orders
  • Documentation skills
  • Logistics Management
  • Physical Fitness
  • Security operations
  • First Aid and Buddy Care
  • Interpersonal Communication
  • Task Prioritization
  • Teamwork and Loyalty

Timeline

Customer Service Representative

Kroger
06.2024 - Current

Package Handler

FedEx:Ground
02.2023 - 06.2023

Cashier Team Lead

Neimann Foods
10.2022 - 02.2023

Logistic Supply Specialist

US Army
03.2019 - 10.2022

Military Occupational Skill: Logistics Supply Specialist Awarded - Logistics And Materials Management

Army Logistics University

High School Diploma -

Mitchell High School
Traveon Allen