Traviant Jackson
Shreveport,LA
Summary
Dynamic customer service professional with a proven track record at The UPS Store Inc., excelling in problem resolution and active listening. Skilled in data entry and proficient in Microsoft Excel, I enhance client satisfaction through effective communication and tailored solutions, consistently improving service efficiency and fostering strong customer relationships.
Overview
1
1
Certification
Work History
Customer Service Representative
The UPS Store Inc.
- Assisted customers with inquiries and product selections to enhance service experience.
- Processed transactions accurately using point-of-sale systems for efficient checkout.
- Maintained merchandise displays and inventory organization to optimize store layout.
- Collaborated with team members to ensure smooth daily operations in a fast-paced environment.
- Resolved customer complaints by identifying issues and providing effective solutions promptly.
Lawn Care Technician
Graham-Robinson Services
- Operated and maintained lawn care equipment, ensuring optimal performance and safety standards.
- Executed routine lawn maintenance tasks, including mowing, trimming, and fertilization.
- Assisted in identifying pest issues and recommended appropriate treatment solutions.
- Communicated with clients to understand their lawn care needs and preferences.
Field Data Collect
The Shreveport Courthouse
- Collected and recorded data from various court cases to ensure accuracy and completeness.
- Assisted in preparing reports on collected data for judicial review and analysis.
- Maintained organized records of field data collection activities to facilitate easy access and retrieval.
- Collaborated with courthouse staff to streamline data collection processes and improve efficiency.
- Ensured compliance with legal standards during the collection of sensitive information from individuals.
- Increased efficiency in data management by organizing and maintaining detailed records of all collected information.
- Improved project timelines by consistently meeting deadlines for submitting completed field data reports.
Education
No Degree - Kinesiology
Louisiana Tech University
Ruston, LAHigh School Diploma -
C.E.Byrd High School
Shreveport, LA05.2011
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Computer proficiency
Microsoft Excel
Professional telephone demeanor
Microsoft outlook
Product knowledge
Certification
OSHA 10
Timeline
Customer Service Representative
The UPS Store Inc.
Lawn Care Technician
Graham-Robinson Services
Field Data Collect
The Shreveport Courthouse
No Degree - Kinesiology
Louisiana Tech University
High School Diploma -
C.E.Byrd High School