Customer-focused professional with 10+ years of experience in customer service, dispute resolution, and support roles. Skilled at resolving complex issues, guiding customers through processes, and maintaining high standards of accuracy and satisfaction. Adept at handling high call volumes, documentation, and fostering strong client relationships. Seeking to leverage support and problem-solving experience in a Billing Support Specialist role.
Hi, I’m
Travi'Jon Carter
Pflugerville,TX
Summary
Overview
9
years of professional experience
2
Certifications
Work History
Frito-LayAustin, TX
Delivery Merchandising Specialist
2023.09 - 2025.11 (2 education.years_Label & 2 education.months_Label)
Job overview
- Delivered products to multiple retail locations while maintaining accurate delivery records and timelines.
- Build and maintain strong professional communications with store personnel to ensure clarity, accuracy, and satisfaction.
- Assisted with reporting and documentation related to inventory and customer requests.
- Managed time-critical responsibilities while maintaining high operational standards.
RingAustin, TX
Training Team Lead
2019.04 - 2021.06 (2 education.years_Label & 2 education.months_Label)
Job overview
- Provided training and guidance to team members to improve service quality and performance outcomes.
- Guided customers through complex product selections, and resolved service-related questions with professionalism.
- Led performance improvement initiatives and documented results to drive team effectiveness.
- Tracked performance metrics, and supported the team in achieving quality benchmarks.
eBayAustin, Texas
Tier 3 Financial Dispute Resolution Specialist
2017.03 - 2019.09 (2 education.years_Label & 6 education.months_Label)
Job overview
- Handled complex dispute resolutions between buyers and sellers, evaluating and interpreting case details to determine fair outcomes.
- Performed thorough documentation of interactions, decisions, and case results for internal audit and quality control.
- Managed a high daily case volume while maintaining attention to detail and accuracy.
- Collaborated with internal teams to ensure consistent procedures and resolutions.
Education
Purdue Global UniversityWest Lafayette, IN
Some College (No Degree) from Business Administration And Management
2028-06
University Overview
John B Connally High SchoolAustin, TX
High School Diploma
2015-06
University Overview
Skills
- Billing support and issue resolution
- Technical troubleshooting
- High-volume call handling
- CRM and ticketing systems (Salesforce, Zendesk, etc)
- Customer support and service excellence
- Documentation and record-keeping
- Communications and client empathy
- Time management and prioritization
- Process improvement
Certification
Customer Service Certification
Timeline
Delivery Merchandising Specialist
Frito-Lay
2023.09 - 2025.11 (2 education.years_Label & 2 education.months_Label)
Training Team Lead
Ring
2019.04 - 2021.06 (2 education.years_Label & 2 education.months_Label)
Tier 3 Financial Dispute Resolution Specialist
eBay
2017.03 - 2019.09 (2 education.years_Label & 6 education.months_Label)
Purdue Global University
Some College (No Degree) from Business Administration And Management
John B Connally High School
High School Diploma