TRAVIN COOK
Houston
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Experienced Assembler knowledgeable about general warehouse operations. Works quickly and stays focused under strict deadlines. Skilled in managing multiple tasks with frequently changing priorities. Continuously projects positive attitude and seeks opportunities to help team members.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
USAA
Houston
05.2024 - Current
- Assisted members with insurance inquiries and policy changes.
- Resolved customer issues through effective communication and problem-solving.
- Educated clients about product features and benefits to enhance understanding.
Sales Associate
AutoZone
11.2021 - Current
- Customer Service
- Ensures assigned store tasks are completed in a timely manner on assigned shift
- Operates cash registers and follows established cash handling procedures
- Follows company policies and loss prevention procedures
- Maintains a safe working environment including PPE (Personal Protective Equipment)
- Maintains store appearance and merchandising standards as directed
- Ensures that merchandise is restocked and placed in their respective areas
- Utilizes ZNET to help customers locate merchandise or find suitable alternatives
- Maintains product knowledge and current promotions through AutoZone systems and information sources
- Utilizes OBDII to read codes from customer's automobiles
- Ability to diagnose automobile problems and recommend solutions
- Communicates with managers regarding customer concerns and employee matters
- Actively engaged in developing more effective customer service skills
- Provides honest and trustworthy advice to customers regarding the best products that fit the customers' expectations
Carhop
Sonic Drive In
03.2014 - 10.2021
- Assisted customers in choosing menu items by providing food complementing information.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Memorized orders and maintained Number% accuracy in high-traffic times.
- Balanced orders on trays weighing over Number lbs and delivered them to cars.
Assembly Worker
Diakin Technologies
09.2020 - 07.2021
- Followed detailed assembly instructions, processes and procedures.
- Completed assigned tasks quickly to decrease production time.
- Assembled Type items to specification.
- Notified supervisor of issues with equipment or production.
- Visually inspected devices for defects and placed defective items into reject bin.
Education
Westfield High School
Skills
- Final Assembly Processes Line
- Work Configuration and Changeovers
- Assembly and Production Product Testing
- Blueprints and Diagrams
- Lockout and Tagout Procedures
- Project Requirements
References
Available upon request
Personal Information
Willing To Relocate: 1
Timeline
Customer Service Representative
USAA
05.2024 - Current
Sales Associate
AutoZone
11.2021 - Current
Assembly Worker
Diakin Technologies
09.2020 - 07.2021
Carhop
Sonic Drive In
03.2014 - 10.2021
Westfield High School