Travis Bowman
Summary
Results-driven Operations Supervisor with expertise in process improvement, safety compliance, and performance monitoring. Skilled in team coordination and data analysis to enhance operational efficiency.
Overview
19
19
years of professional experience
Work History
Operations Supervisor
Penske Logistics
Dearborn
06.2020 - Current
- Supervised daily operations to ensure efficient workflow and process adherence.
- Coordinated team schedules to optimize resource allocation and productivity.
- Trained new employees on safety protocols and operational procedures.
- Monitored performance metrics to identify areas for improvement and training needs.
- Facilitated communication between departments to enhance collaboration and problem-solving.
- Developed standard operating procedures to streamline operational processes and compliance.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Provided support to other departments as needed to meet organizational goals.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Prepared reports on operational performance metrics and presented them to management team.
Customer Service Coordinator
Penske Truck Leasing
Plymouth
02.2019 - 06.2020
- ▪Managed preventative maintenance and safety recall programs for 700 units.
- Increased percentage of units DOT compliant from 85% to 97% within 6 months.
- Used past measurements/data to reduce downtime of units in shop.
- Decreased number of jobs not needed on repair orders from 30% to 6% within 2 months.
- Reduced excessive man-hours on unneeded jobs/increased output of completed repairs.
- Liaison between service team and customers. “First line of defense” with ensuring shop meets customer needs and provides friendly customer service and knowledge of new and old equipment.
- Performed monthly inventory/cycle counts with parts department. Ensures accurate information is in service system.
- Contacted customers on parts availability to reduce inventory on shelves/decreases number of parts returned for exceeding 30 days not used.
- Provided monthly report to branch and district on parts/costs variances.
- Provided service technicians with daily jobs/requirements.
- Worked side-by-side with supervisors and service manager to prioritize repairs to meet customer needs.
- Worked directly with outside vendors to expedite repairs to uphold highest customer satisfaction.
Operation Supervisor
Universal Logistics Holdings Inc.
Romulus
07.2018 - 03.2019
- Directly supervised clerical and labor staff of 20 personnel, to include administrators, equipment operators, mechanics, etc.
- Coordinated and supervised day-to-day production and cross-dock operations for major automotive manufacturer parts and supplies.
- Managed quality and safety compliance, as well as company policies and procedures.
- Interacted with customer daily, ensuring highest customer satisfaction and on-time dispatching of freight.
- Produced various reports related to quality, safety, timeliness, staffing, maintenance, and discrepancies to major automotive suppliers worldwide.
Fleet Manager
United States Air Force, USAF
04.2007 - 06.2018
- Managed over 2k vehicle between four Air Force bases.
- Upheld 97% average for vehicle-in-commission, winning "Best in Command" award for the Air Combat Command, Air Mobility Command, and Middle-Eastern Contingency Operations.
- Directed monthly scheduled maintenance plans for vehicles
- Captures maintenance data through analysis and streamlined processes for necessary maintenance.
- Exceeded financial information audit readiness requirements and became first contingency base to complete the review with zero write-ups or findings.
- Led section training as training manager and quality assurance evaluator.
- Trained on processes and conducted inspection requirements
Education
Bachelor of Science - Business Administration
University of Tennessee, Martin
Martin, TN05-2015
Graduate Certificate - Marketing
Liberty University
LynchburgAssociate of Applied Science - Maintenance Production Management
Community College of The Air Force
Montgomery, ALSkills
- Operational efficiency
- Process improvement
- Resource allocation
- Safety compliance
- Performance monitoring
- Team coordination
- Data analysis
- Problem solving
- Time management
- KPI tracking
- Multitasking and organization
Timeline
Operations Supervisor
Penske Logistics
06.2020 - Current
Customer Service Coordinator
Penske Truck Leasing
02.2019 - 06.2020
Operation Supervisor
Universal Logistics Holdings Inc.
07.2018 - 03.2019
Fleet Manager
United States Air Force, USAF
04.2007 - 06.2018
Bachelor of Science - Business Administration
University of Tennessee, Martin
Graduate Certificate - Marketing
Liberty University
Associate of Applied Science - Maintenance Production Management
Community College of The Air Force