Hi, I’m
Travis Brown
St. Marys,Georgia
Summary
Result-oriented IT Specialist with experience in building, maintaining, testing, supporting, and troubleshooting technical solutions. Demonstrated expertise in detailed analysis, problem-solving, and effective communication. Developed automated reporting tools and dashboards for executives utilizing advanced Excel techniques. Strong leader with a proven track record of resolving complex issues and achieving goals. Dedicated professional with a focus on process improvement and attention to detail.
Overview
7
years of professional experience
Work History
LeidosGlynco, GA
IT Specialist
10.2023 - Current
Job overview
- Currently, coordinating major MLAN upgrade for multiple facilities
- Provide support of incidents reported through ServiceNow; including 24/7 on call coverage as required
- Conduct periodic assessments and audits of the IT infrastructure to identify vulnerabilities and recommend proactive security measures
- Collaborate with cross-functional teams to develop and implement IT solutions that align with business objectives and enhance overall performance
- Train end-users on new software and hardware systems
- Implement IT security protocols and procedures to protect company data and systems from cyber threats
- Assist with the IT aspects of on-boarding new employees, to include ensuring that their user accounts and computers are provided in a timely manner
- Reduced downtime by identifying potential issues and resolving them proactively
Internal Revenue Service, IRSJacksonville, FL
IT Specialist
01.2021 - 10.2022
Job overview
- Gathered and analyzed weekly and monthly data from Subject Matter Experts across multiple data sources and generated high quality, error free reports for Leadership
- Program manager of the Integrated Master Schedule coordinating with project managers and subcontractors of over 100 projects and programs, utilizing strong written and verbal communications skills, across multiple organizations to ensure accurate and detailed project and production schedules are submitted and updated based on strict deadlines
- Developed and implemented innovative technological solutions to optimize data management and security processes, ensuring adherence to IRS guidelines and policies
- Developed and implemented IT security protocols and procedures to protect IRS data from unauthorized access or breaches
- Provided training and support to IRS employees on data management and security guidelines and procedures
University Of GeorgiaAthens, GA
Senior Coordinator for Facilities and Operations
07.2017 - 12.2020
Job overview
- Led in the planning, creation, execution, and updating of extensive virtual employee training program using the University's Learning Management System eLC
- Coordinated the day-to-day operations of a 200,000 plus square-foot facility that services upwards of 2.6 million people annually which required excellent adaptability and flexibility
- Collected data and created detailed, high quality, error free reports and dashboards for the multiple operational areas by analyzing various data points which included facility usage, up-time, and expenses/revenue
- Supervised 30 plus part-time student employees over three areas with strong, verbal, and written communication skills and provided ongoing training on policies and procedures
- Developed and implemented strategies to improve the efficiency and effectiveness of facility maintenance and repair projects, resulting in cost savings and improved service delivery
- Led in the planning, creation, execution, and updating of extensive virtual employee training program using the University's Learning Management System eLC
- Created and maintained established safety and security plans while also ensuring staff in multiple areas were aware and could execute when needed
- Collaborated with university departments and external vendors to develop and implement sustainable energy initiatives to reduced operating costs
Education
Kennesaw State UniversityKennesaw, GA
Master of Science from Information Technology
12.2019
Valdosta State UniversityValdosta, GA
Bachelor of Art from Interdisciplinary Studies
12.2015
Skills
- ServiceNow
- PowerPoint
- Visio
- Word
- SharePoint Administrator
- Advanced Excel
- Software Development
- Technical Troubleshooting
- Automated Reporting
- Problem Solving
- End-User Training
- Integrated Master Schedule
- Risk Management
- Process Improvement
- IT Project Coordination
- Active Directory management
- Desktop Support
- Apple IOS
- Component Replacements
- Computer Hardware Knowledge
- Application Support
- Windows 10
- MS Office Proficiency
- Software Diagnosis
- Quality Assurance
- Assisting with Deployments
- Project Implementation
- MLAN Deployment
- Onsite Installations
- Issue and Resolution Tracking
- Access Management Software
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
IT Specialist
Leidos
10.2023 - Current
IT Specialist
Internal Revenue Service, IRS
01.2021 - 10.2022
Senior Coordinator for Facilities and Operations
University Of Georgia
07.2017 - 12.2020
Kennesaw State University
Master of Science from Information Technology
Valdosta State University
Bachelor of Art from Interdisciplinary Studies