Travis Chandler
Saint Charles,MO
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Shift Manager
7 Brew Coffee, BREW CREW, LLC
01.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Maximized event attendance through meticulous planning, coordination, and targeted outreach efforts.
- Improved lead generation by utilizing social media platforms to promote events and engage with potential customers.
- Boosted sales through effective product demonstrations and engaging customer interactions.
Barista
7 Brew Coffee, BREW CREW, LLC
11.2023 - 01.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Team Lead
Club Car Wash
03.2023 - 11.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Ensured a positive customer experience through attentive listening, addressing concerns, and resolving issues in a professional manner.
- Improved customer satisfaction by providing efficient and thorough car wash services.
- Ensured quality results for customers by closely inspecting each vehicle before releasing it from the car wash area.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Demonstrated excellent time management skills by effectively juggling multiple tasks during peak hours and ensuring timely service for each customer.
- Collaborated with other employees to ensure optimal workflow during busy periods of operation.
- Promoted a safe work environment by following all company protocols and reporting any hazards or concerns to management.
- Maintained Wash functionality by preforming daily maintenance on wash tunnel.
Supervisor
Kokomo Joes Family Fun Center
04.2022 - 02.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Attraction Attendant
Kokomo Joes Family Fun Center
12.2021 - 03.2022
- Facilitated positive interactions between visitors, fostering an inclusive community atmosphere within the attraction space.
- Ensured timely completion of daily opening and closing procedures while adhering to company guidelines.
- Handled cash transactions accurately for ticket sales or merchandise purchases within the attraction area.
- Maintained a clean and safe environment for guests by performing routine safety checks and cleaning tasks.
Education
High School Diploma -
LAUNCH
Springfield, MO01.2024
Skills
Cash Handling
Decision-Making
Customer service focus
Employee Training
Workplace Safety
Staff Motivation
Opening and closing procedures
Punctual and Reliable
Handling Customer Complaints
Energetic and Enthusiastic
Training and mentoring
Relationship Building
Team Development
Schedule Management
Inventory controls
Missouri Real Estate Student
Currently in the education process to become a Missouri Real Estate Agent. Expected graduation by June of 2024.
Timeline
Shift Manager
7 Brew Coffee, BREW CREW, LLC
01.2024 - Current
Barista
7 Brew Coffee, BREW CREW, LLC
11.2023 - 01.2024
Team Lead
Club Car Wash
03.2023 - 11.2023
Supervisor
Kokomo Joes Family Fun Center
04.2022 - 02.2023
Attraction Attendant
Kokomo Joes Family Fun Center
12.2021 - 03.2022
High School Diploma -
LAUNCH
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