Travis Charles
Oakland,CA
Summary
Dynamic Parts Specialist with extensive experience at O'Reilly Auto Parts, excelling in parts identification and customer service. Proven ability to enhance efficiency in shipping and receiving while maintaining accurate inventory records. Strong collaborator with a commitment to resolving customer inquiries and exceeding expectations, ensuring seamless operations and satisfaction.
Overview
3
3
years of professional experience
Work History
Parts Specialist
AutoZone
Oakland, CA
11.2024 - Current
- Assisted customers in identifying and sourcing automotive parts efficiently.
- Maintained accurate inventory levels through regular audits and system updates.
- Processed customer orders and returns to ensure timely fulfillment and satisfaction.
- Collaborated with team members to improve store layout for optimal product accessibility.
Parts Specialist
OReilly Autoparts
Oakland, CA
03.2023 - 11.2024
- Identified and sourced automotive parts to meet customer needs efficiently.
- Assisted customers in selecting appropriate products based on vehicle specifications.
- Maintained accurate inventory records using point-of-sale systems.
- Developed product knowledge to enhance customer service and support sales efforts.
- Collaborated with team members to streamline order processing and fulfillment tasks.
- Resolved customer inquiries and concerns regarding parts availability and compatibility.
- Conducted regular stock checks to ensure proper inventory levels were maintained.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
Commercial Driver
Orielly Auto Parts
Oakland, CA
03.2023 - 11.2024
- Operated commercial vehicles for efficient delivery of auto parts to customer locations.
- Ensured compliance with safety regulations and maintained proper vehicle inspection protocols.
- Collaborated with warehouse staff to streamline loading and unloading processes, enhancing efficiency.
- Managed accurate documentation of deliveries and pickups, ensuring timely reporting of logistics activities.
Education
No Degree - Automotive Engineering
College of Alameda
Automotive Technology Skills
Shipping and receiving
Warehouse operations
Returns processing
Packaging and labeling
Parts identification
Timeline
Parts Specialist
AutoZone
11.2024 - Current
Parts Specialist
OReilly Autoparts
03.2023 - 11.2024
Commercial Driver
Orielly Auto Parts
03.2023 - 11.2024
No Degree - Automotive Engineering
College of Alameda