Travis Clayton

• (Continued responsibilities for SR Assistant Managers) Responsible for Inventory for the whole store, hiring, training new hires, GM paperwork with deadlines and general GM duties. As well as making sure all games are working including fixing/ electrical work with the aid of a multimeter, soldering, and hardware.

• (Continued responsibilities for Assistant Managers) Created and submitted, Labor and store planner, truck orders, team schedules, inventory, sensitive information to the regional manager etc.

Assisted in taking customer orders and preparing pizzas, wings, and fries with attention to quality. Supported cash handling by counting drawers and maintaining safe accuracy. Reported operational updates to management for improved service delivery.

• Demonstrated exponential leadership of my team by providing positive, constructive feedback through one on one’s and demonstrations.
• Maintained excellent speed and quality with daily temping, timing, and encouragement. Along with help out when needed with making food, stocking, or cleaning
• Took inventory and placed orders to insure items were fully stocked at all times.

• Demonstrated extraordinary customer service while quickly and accurately serving consumers a hot meal in a very fast environment

• Provided excellent customer service to the elderly, POA's, and legal representatives in regards to long term care account coverage, claims, and billing

• Professionally cleaned and maintained a four story commercial building with living quarters and dorms. Along side with offices, showers, and bathrooms.

• Provided professional assistance to customers with order issues by replacing merchandise, refunding, or mail gift cards.
• Worked various queues (e.g. Consumer emails, Bad address, Rejected credit cards ect.)

• Expressed/showed leadership of my team by providing positive and constructive feedback through coaching.
• Worked on email inboxes for the reps and branches for questions, forms to be sent out to the customer and requests ranging from escalated payoffs and paid to zero letters.

• Researched and worked a wide variety of work orders submitted by reps for customers (e.g. Address changes, due date changes, ACH Set up, History printouts, Payoff statements etc.)

• Provided quality customer care to individuals with Boats, RV’s, Auto, and Mortgage loans
• Processed a wide range of requests and fax forms to complete transaction on customers' accounts
• Received employee of the month for April 2013

• Researched escalated issues and followed up with customers to ensure resolution.
• Provided excellent service to customers, other AT&T departments, and co-workers.
• Completed daily reviews of customer accounts, that made multiple contacts to customer service, to follow up, and see that all issues were resolved in a timely manner, to reduce any further repeat calls. Responsible for managing and following up with all customers until resolved, and customer is satisfied