Travis T. Gross
Coopers Hawk Winery and Restaurant
1
Certification
12
years of professional experience
Dedicated server with exceptional customer service skills and a strong focus on teamwork. Committed to enhancing guest experiences through effective communication and attention to detail.
Work History
Server
5 Months- Provided exceptional customer service in fast-paced dining environment.
- Accurately processed orders using point-of-sale system.
- Maintained cleanliness and organization of dining area.
- Adapted quickly to changing customer needs during busy shifts.
- Handled cash transactions and balanced cash register at shift end.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Upscale Server
2 Years 4 Months- Provided exceptional customer service to enhance dining experiences for guests.
- Demonstrated knowledge of menu items to assist guests with selections and recommendations.
- Suggested wine pairings to go with specific menu items.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
Food Truck Operator
3 Years 8 Months- Managed food truck operations, ensuring compliance with health and safety regulations.
- Developed efficient workflows to maximize service speed during peak hours.
- Trained new staff on food preparation techniques and customer service standards.
- Managed inventory effectively to minimize waste and maximize profit margins for the business.
- Implemented promotional strategies to increase foot traffic and customer engagement.
Certified Sales and Leasing Consultant
6 Years 3 Months- Delivered exceptional customer service, ensuring a positive leasing experience for clients.
- Scheduled appointments with prospective customers in order to meet face-to-face, demonstrate features and discuss options.
- Negotiated terms and conditions effectively, resulting in increased customer satisfaction and loyalty.
- Educated clients on vehicle features and financing options, enhancing informed purchasing decisions.
- Collaborated with management to develop strategic sales initiatives that improved overall dealership performance.
Education
Associate of Applied Science - Information Technology
- Graduated with a 3.85 GPA
- magna cum laude graduate
Skills
Exceptional customer service
Hospitality service expertise
Guest engagement
Cash handling
Professional appearance
Menu knowledge
Strong communication skills
Teamwork and collaboration
Problem-solving skills
Strong work ethic
Suggestive selling
Tableside etiquette
Certification
- ServSafe Manager Certification, ServSafe
- ServSafe Alcohol Certification, ServSafe
Timeline
Server
First Watch
03.2026 - CurrentRead More
Upscale Server
Coopers Hawk Winery and Restaurant
04.2024 - CurrentRead More
Food Truck Operator
Far Out Fries LLC
04.2021 - 12.2024Read More
Certified Sales and Leasing Consultant
Fox Ford Lincoln of Cadillac
12.2014 - 03.2021Read More
Baker College of Cadillac
Associate of Applied Science from Information Technology
Read More