Travis Jenkins
KJCC
Topeka,KS
1
Certification
21
years of professional experience
Dynamic Account Manager with proven expertise in building partnerships, retaining key accounts, and enhancing profit channels. Demonstrated leadership managing teams of up to 6, consistently achieving sales targets and delivering superior customer service. Skilled in customer relationship management, collections, and administrative operations across insurance, automotive, and retail sectors. Willing to relocate to: Lawrence, KS
Work History
Receiver
- Operated forklift to efficiently move and organize inventory, ensuring safe handling of materials
- Conducted sensory evaluations to maintain product quality and compliance standards
- Drove rail carts to transport goods, supporting timely unloading and distribution
- Unloaded trains and trucks, expediting receiving processes and minimizing downtime
- Performed data entry and record keeping to maintain accurate inventory records
- Tested ingredients to verify quality and adherence to company specifications
Corrections Officer I
1 Year 5 Months- Overseeing eight residents on my own unit.
- Writing reports and grading the residents behavior.
- Overseeing there activities on a daily basis.
Customer Service Representative/Estimator in Training
3 Months- Provided superior customer service by greeting and assisting all guests and prospective customers promptly and professionally
- Managed all incoming phone calls, walk-in business, and written correspondence, directing matters to appropriate departments to ensure efficient workflow
- Delivered clerical and administrative support to the Manager and staff, improving office efficiency
- Handled and verified all funds, ensuring accuracy in daily financial transactions
- Assessed vehicle damage, provided accurate repair estimates, and coordinated with technicians to deliver outstanding results
- Conducted thorough inspections of damaged vehicles to determine extent of repairs needed
- Prepared detailed repair estimates, considering both parts and labor costs for accuracy
- Collaborated with customers, insurance agents, and internal teams to explain estimates and repair processes, enhancing customer understanding
- Maintained accurate records of repair orders, updates, and related communications to support transparency and accountability
Senior Sales Representative
7 Months- Engaged in sales and customer experience activities both virtually and in-store, driving customer satisfaction
- Partnered with Managers and Customer Experience Guides to delegate tasks and responsibilities, improving team performance
- Executed all administrative responsibilities including deal documentation, underwriting, cash handling, and inventory management to meet company expectations
- Conducted phone calls, scheduled appointments, answered questions, and educated potential customers about their options to increase conversion rates
- Collaborated with team members to reach sales targets, contributing to overall team success
Sales Manager/Account Manager
1 Year 6 Months- Analyzed accounts for delinquent and ongoing issues, identifying trends to improve collections
- Processed payments and applied them to customer balances, ensuring accurate account management
- Documented interactions in computer database and updated information to maintain up-to-date records
- Oversaw daily posting of payments to customer accounts, reducing errors and improving efficiency
- Researched accounts and completed due diligence to resolve collection issues, increasing recovery rates
Sales Manager
1 Year 2 Months- Cultivated mutually beneficial client relationships through telephone calls and meetings, increasing client retention
- Reviewed clients’ policies yearly and recommended product additions or revisions to reflect changing needs, driving upsell opportunities
- Identified prospects’ needs and developed appropriate responses with suitable product information, enhancing customer satisfaction
- Demonstrated products to show potential customers benefits and advantages, encouraging purchases and boosting sales
Sub-Janitor
7 Months- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury and illness
- Stripped and refinished hard surface floors to maintain quality condition and appearance
- Cleaned the interior of buildings including floors, carpet, rugs, windows, and walls to ensure a sanitary environment
- Emptied trash and recycling bins and cleaned windows and mirrors to maintain cleanliness standards
3rd Party Bill Collector
3 Years 1 Month- Advised customers on alternative actions and strategies for debt repayment, increasing successful collections
- Managed multiple delinquent accounts for debt collection efforts, improving recovery rates
- Tracked assigned accounts to identify outstanding debts, ensuring timely follow-up
- Handled questions and complaints to resolve customer concerns and maintain compliance
- Investigated and resolved discrepancies in payments or accounts, reducing errors and disputes
Sales Manager
1 Year 9 Months- Managed recruiting, objective setting, coaching, and performance monitoring of sales representatives to build a high-performing team
- Interacted with customers in a professional manner by educating and effectively applying selling techniques to drive sales
- Performed all administrative functions of the sales process, including accepting payments, opening and closing POS system, balancing register, scheduling bank pick-up service, making daily deposits, filing completed orders, and pulling from inventory to ensure smooth operations
3rd Party Sales Representative
2 Months- Developed and delivered engaging sales presentations to convey product benefits, increasing customer interest
- Boosted brand awareness by implementing promotional campaigns and employing sales tactics as part of territory development
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
Customer Service Representative
4 Years 10 Months- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Assisted customers by answering questions and responding to inquiries in a professional manner, enhancing satisfaction
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Assistant Store Manager
3 Years 1 Month- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Processed payments for credit and debit cards and returned proper change for cash transactions, ensuring accuracy
- Conducted weekly staff meetings to motivate staff, address concerns, plan improvements, and evaluate progress toward goals
Tire Maker Team Lead
2 Years 2 Months- Reported on updates to project specifications and progress to keep stakeholders informed
- Directed and supervised a team of 4-6 engaged in tire development, ensuring project milestones were met
- Took on additional job duties during unexpected backlog, resulting in meeting project target date
- Operated material moving equipment to move heavy loads and maintain production levels
Education
Associate of Arts - Graphic Design
High School Diploma
Skills
Microsoft Windows
Team Leadership
Product and service sales
Software Troubleshooting
Forklift Operation
Inventory control
Quality Control
Excellent Verbal and Written Communication
DNS
Inventory Management
Sourcing
Network Support
LAN
Customer Relationship Management
DHCP
Repair Estimation
Certification
- Driver's License
- Forklift Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Corrections Officer I
KJCC
03.2025 - CurrentRead More
Receiver
MARS CHOCOLATE
01.2024 Read More
Customer Service Representative/Estimator in Training
Cable Dahmer
06.2023 - 09.2023Read More
Senior Sales Representative
Drive Time
10.2022 - 05.2023Read More
Sales Manager/Account Manager
Carhop
03.2021 - 09.2022Read More
Sub-Janitor
USD 501
08.2019 - 03.2020Read More
Sales Manager
State Farm Insurance
05.2019 - 07.2020Read More
3rd Party Bill Collector
Berlin Wheeler
04.2016 - 05.2019Read More
Sales Manager
Target
12.2015 - 09.2017Read More
3rd Party Sales Representative
Market source/Cox Communication
10.2015 - 12.2015Read More
Customer Service Representative
Alorica, Inc.
02.2010 - 12.2014Read More
Assistant Store Manager
Kwik Shop
03.2006 - 04.2009Read More
Tire Maker Team Lead
Goodyear Tire & Rubber
11.2005 - 01.2008Read More
Topeka West High School
High School Diploma
Read More
Penn Foster Career School
Associate of Arts from Graphic Design
Read More