Travis Kelly
Self Motivated Learner Of IT And IT Infrastructure
FT SM Houston,TX
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Overview
11
11
years of professional experience
Work History
Computer Technician
Robert Half
01.2021 - 01.2022
- Install OS per request of client
- Install Antivirus and VPN per governmental contract of client
- Package computers safely for transportation to clients' needed location.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Set up and maintained user accounts and client access.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
Student (Network Support Specialist)
LeaderQuest
10.2020 - 12.2020
- Planned, configured, and installed network devices and other vendor routers requested
- Configured and maintained multiple VM hardware
- Located, identified and solved network issues that included downtime and slow network connections
- Complied with ISO 17024 standards
- Identified pluses and potential issues of current network configuration, and potential future configurations.
Network Admin
University of Maryland University College
, MD
08.2016 - 12.2018
- Planned layout, configured, and installed CISCO and other vendor routers per management request.Installed and maintained :Windows Server (2008/2012/2016),
- Windows 7/8/10, Multiple Linux OS’s , and other software(Microsoft Office, Google
- Suite, Outlook 365, ) needed by management
- Created users, policies, and domains within the Windows Server environment
- Pushed mandatory updates, software, and created backups over the network.Used a trouble ticket system to aid (reset passwords, user accounts) and educate end users on software, workstations, and policies for company safe practice
- Installed peripherals needed for end user workstation
- Used hardening practices based on management and budget to keep networks secure and up to date
- Worked in a team based environment creating whitepapers to update the CISO of current trends in cybersecurity
- Whitepapers aided in keeping the C-Suite abreast of possible threats to the networks, and about possible future technology (including Software-defined Networking (SDN), cloud based architecture, and the cyber landscape).
DoD Navy/Hospital Corpsman
Portsmouth, VA
12.2005 - 10.2008
- Record and update patients in military healthcare software, CHCS and AHLTA databases
- Protect the security of medical records to ensure that confidentiality is maintained.Review records for completeness, accuracy, and compliance with regulations.Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.Monitor patients' comfort and safety during tests, alerting physicians to abnormalities or changes in patient responses.
Enumerator
U.S. Census
07.2020 - 11.2020
- Used automated devices (e.g
- Smartphones or laptop computers) to conduct job activities
- Reviewed assigned work to locate households for verifying addresses and/or conducting interviews to obtain 2020 Census questionnaire data from respondents
- Followed stringent guidelines and confidentiality laws to obtain accurate census responses/interviews
- Explained the purpose of the census interview, answered respondent's questions, collected responses, and recorded census data using electronic devices and/or paper forms
- Verified and updated address lists and maps
- Followed procedures to conduct accurate work while maintaining acceptable quality and production standards
- Maintained and submitted records of hours worked, miles driven, and expenses incurred in the performance of duties
- Met/talked with supervisor, as necessary, to review procedures, report issues or concerns, and received additional instructions.
Change of, Maryland and Texas
05.2019 - 10.2019
Laborer
Army and Air Force Exchange Service
Fort Sam Houston, Texas
12.2019 - 07.2020
- Maintain sufficient inventory of store merchandise for customer consumption
- Organize merchandise to assist in inventory to ensure clear counts, and prevent any misplaced merchandise
- Maintain sufficient shopping carts in store for customer satisfaction
- Answer any questions customers have in a friendly demeanor to ensure customer satisfaction and assist to achieve above and beyond customer service
- Assist customers with purchases to their POV to prevent damage to their newly acquired merchandise.
Driver
Domino's Pizza
Andrews AFB, MD
10.2016 - 05.2017
- Listen to and resolve customers' complaints regarding products and/or services.Inform regular customers of new products or services and their price changes.Write customer orders and sales contracts according to company guidelines.Collect money from customers, make change, and record transactions on customer receipts.
Volunteer Coordinator
Red Cross, Ayase
, Kanagawa
08.2013 - 12.2014
- Keep records or prepare reports for owner or management concerning visits with clients.Submit reports and review reports or problems with superior.Provide information or refer individuals to public or private agencies or community services for assistance.
Navy Exchange/Sales Associate
Ayase
Kanagawa
09.2013 - 10.2014
- Describe merchandise and explain use, operation, and care of merchandise to customers.Compute sales prices, total purchases, and receive and process cash or credit payment.Answer questions regarding the store and its merchandise.
Education
Bachelor’s - Cybersecurity and Networks
University of Maryland University College
Associate's - General Education
Skills
Linux (Ubuntu, Fedora, Kali)
Armed Forces Health Longitudinal Technology Application (AHLTA)
Cisco Routers
Javascript, HTML, AWS, G-Suite, Outlook, Microsoft officeHelp desk support
Operating system testing
Virus and malware prevention
Microsoft Server 2008/2012/2016
Composite Healthcare System (CHCS),
Windows Desktop 7/8/10
Web Security
Computer imaging
Peripheral repair
Programming
Desktop and laptop installations
Email account set up
Technical Analysis
Security best practices
Electronic record integrity
Timeline
Computer Technician
Robert Half
01.2021 - 01.2022
Student (Network Support Specialist)
LeaderQuest
10.2020 - 12.2020
Enumerator
U.S. Census
07.2020 - 11.2020
Laborer
Army and Air Force Exchange Service
12.2019 - 07.2020
Change of, Maryland and Texas
05.2019 - 10.2019
Driver
Domino's Pizza
10.2016 - 05.2017
Network Admin
University of Maryland University College
08.2016 - 12.2018
Navy Exchange/Sales Associate
Ayase
09.2013 - 10.2014
Volunteer Coordinator
Red Cross, Ayase
08.2013 - 12.2014
DoD Navy/Hospital Corpsman
12.2005 - 10.2008
Bachelor’s - Cybersecurity and Networks
University of Maryland University College